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Aspirant

Arlopro VMB4000 all of a sudden the streaming quality is very bad

My arlo pro base station says it is a VMB4000, but that was not an option to select. Anyway, it has worked fine for well over a year. Now, all of a sudden the streaming quality is very bad. My internet upload speed has not changed, living situation has not changed. I have rebooted my wireless router, reset my base and resynced the camera. Battery is fully charged in the camera and I am set on lowest quality video, where it’s always been. I have a second camera, that was always perfect too, until now. It’s the same way. I have checked my stream while I am at home on my WiFi and also when I am not home and on LTE. I have a ceiling fan in my stream and it’s just very jerky. I leave the tv on for my dogs and you cannot make Head nor tail of what is on the tv. It’s so frustrating as it always worked so well until out of the blue this happened. I’d appreciate any ideas. Thank you. 

Model: VMB3000 | Arlo Base Station
Message 1 of 15
Master

Re: Arlopro VMB4000

Any chance of new wifi interference? Neighbors got a new router? More neighborhood networks?

Message 2 of 15
Aspirant

Re: Arlopro VMB4000

Thank you, but  no. I live on 10 acres. This was fine until just a couple of days ago. 

Message 3 of 15
Guru

Re: Arlopro VMB4000

It might somehow be related to the other problems currently plaguing the servers and apps.  Have you tried a computer browser? Might be worth a check of your upload speed via speedtest.net to make sure nothing has changed (could be faulty wiring for the connection).

Message 4 of 15
Aspirant

Re: Arlopro VMB4000

This literally happened overnight. Nothing has changed on my end. Where can I try to look at my feed from a browser? I have only ever used the app. Thanks

Message 5 of 15
Guru

Re: Arlopro VMB4000

Use https://arlo.netgear.com to view in a browser. You can use a mobile browser, too, if you set it to use the desktop version (a setting in the mobile browser menu).

Message 6 of 15
Aspirant

Re: Arlopro VMB4000

Unfortunately still the same. Stop start, stop start. I do not record anything, so there is nothing in my storage, but do you think there could be the chance that’s it’s because I have the arlo free plan?

Message 7 of 15
Guru

Re: Arlopro VMB4000

It's not your free plan - it's more widespread than that, sorry to say. Can you live view and manually record to see if it shows up?

Message 8 of 15
Aspirant

Re: Arlopro VMB4000

Interesting. I recorded for 30 seconds with it all spluttering . I then went to the replay, and it was 10seconds long and played perfectly. It seems if I watch my live stream for about 1 .30 mins, the very jerky stream seems to correct itself, but then I am on a 1.30 minute delay. It’s so bizarre. I e had no issue for well over a year. 

I appreciate your help

Message 9 of 15
Guru

Re: Arlopro VMB4000

It rather sounds like an Internet issue rather than Arlo hardware but that could be hard to prove. Since all interaction happens via the servers and, hence, the Internet I wonder if the download stream was having a problem while the upload wasn't (such as too many devices downloading/streaming material). You may want to contact your ISP and have them check your connection to see if something is a bit flaky. I've had to do that several times over the years.

Message 10 of 15

Re: Arlopro VMB4000

Peachykeen....

 

The same thing has happened to me after the last update. There are some other folks on here posting the same problem. Seems that all of us are on the lower end the upload speed requirement (1Mbps), but I've never had an issue. I've had the system for a year now. I spoke with Netgear Friday, and they advised me that it wasn't related to their latest crap update, but was due to my internet speed. I don't buy it. All of these problems popped up after last weeks update. Hopefully it will clear up when they fix things. We'll see. 

Message 11 of 15
Apprentice

Re: Arlopro VMB4000

I'm not sure it will help, but you'd *THINK* that having a larger local buffer would help with slow streaming/upload speeds.  So, I'd try plugging in a small (few GB's) USB flash stick in the base station.

Message 12 of 15

Re: Arlopro VMB4000

Thanks for the suggestion. I'll give it a try tonight. 

Message 13 of 15
Aspirant

Re: Arlopro VMB4000

Thank you . I will try. I’m not buying their BS. I’ve never had the best internet speed, but it was always fine before. Suddenly, poof, buffering for two minutes so stream is always 2 mins behind. 

Message 14 of 15
Aspirant

Re: Arlopro VMB4000

Please report back and let me know if this helps you. Thanks a lot 

Message 15 of 15