Monthly subscription charged twice

[d4visito]

I used the first FREE month and then, on the second month I got charged twice for my service. Instead of paying $9.99 once, they charged it twice. Was the first month supposed to be free?
Also, what is wrong with the live chat?! It is never available!

[JamesC]

d4visito,

Are the charges showing up as pending on your credit card statement or have both charges resolved?

JamesC

[d4visito]

Both payments appear as resolved.

[JamesC]

d4visito,

I've opened and escalated a case on your behalf. I will provide an update as soon as I have more information.

JamesC

[d4visito · Accepted solution]

Thank you!