Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

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Aspirant

Camera quality, hardware issue

I don't have a question, only a comment. My camera has a hardware issue and , in Netgears own words "is defective." Despite a verbal agreement to replace the unit I was formally informed that a replacement was not going to happen. Despite agreement that the unit is defective, customer service decided to rely on the arbitrary duration of their warranty. Hours spent navigating the support channels and arriving at this conclusion is nothing short of maddening. I will not purchase a replacement and I will offer my opinion when asked to rate this product and competitors. A lot of money wasted on a defective item. 

Model: Arlo Q Plus -1080p HD Security Camera with Audio
Message 1 of 5

Accepted Solutions
Community Manager

Re: Camera quality

PJW2,

 

I would like to take a closer look at your case to see if there is any additional help I can provide. Please send me a private message with your account information/support case number and I will further investigate this issue and provide any additional feedback that I can.

 

JamesC

Message 2 of 5

All Replies
Community Manager

Re: Camera quality

PJW2,

 

I would like to take a closer look at your case to see if there is any additional help I can provide. Please send me a private message with your account information/support case number and I will further investigate this issue and provide any additional feedback that I can.

 

JamesC

Message 2 of 5
Guru

Re: Camera quality, hardware issue

Your tag indicates a Q+ camera with a 1 year warranty. Not sure what was said all around but you should be due a replacement. Let JamesC check into it.

Message 3 of 5
Aspirant

Re: Camera quality, hardware issue

How do I get a private message to James C?

Message 4 of 5
Guru

Re: Camera quality, hardware issue

Go up a couple replies here and click on his name on the left.  The new page will have a private message link on the right.

Message 5 of 5