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Aspirant

Log file what is happening with ARLO Q PLUS

Hi All,

 

I am facing strange issue with Arlo Q Plus. I have this cam for over 1 month, I setup scheduled mode and it worked well except of today I had mysterious outage. I setup 9 level of motion and 3 level of sound. This cam is situated in my bedroom and monitoring strange things which happening here - ghost / aliens - I wanted to know whats going on - just bad dreams? That was the main reason why I bought it. Every day for 30 days I have multiple videos, when I go to toilet and then I back from toilet to bed. Today I have 3 hours missing window (also in SD card). Just got video where I am going back from toilet to bed. Is there any log file to be activated whats was happening with cam during the time? I mean like time, whats going on, example:


14.02.2018 01:12 AM: Internet outage
14.02.2018 02:12 AM: Internet connection sucessfully connected
14.02.2018 02:12 AM: A/C lost

Thank you

Jan

Model: Arlo Q Plus Security Camera with Audio|Ethernet|PoE VMC3040S
Message 1 of 5
Guru

Re: Log file what is happening with ARLO Q PLUS

You would need to open a case with supporthere since we don't have access to the logs. I don't know what detail they contain.

Message 2 of 5
Aspirant

how can i open a case

how can i open a case so we can get to the bottom of the arlo Q+ camera coming offline constantly?  I know its not the actual hardware since i have tried with multiple cameras; must be a firmware bug.

Model: Arlo Q Plus Security Camera with Audio|Ethernet|PoE VMC3040S
Message 3 of 5
Guru

Re: how can i open a case

Use the Contact Support link at the bottom here and again on the new page.

Message 4 of 5
Aspirant

Re: how can i open a case

All,

 

I am really disappointed about this camera (Arlo Q Plus). The outages of camera seems more frequent. How it is possible that camera works fine for one day and next its just work for few hours and then its ignore any audio / motion event?

 

I am using schedule mode from 22:00 to 06:00 and today I got same issue like I was mentioned at start of this topic. Last but one video from yesterday was recorded in 22:22 and then nothing. Last video was 23:47 where I came into bedroom from toilet. Where is the video where I go to toilet? Next video is recorded in 1:38 and last on 03:00 and then it was not recording anything as well. I have setup alarm and wakeup on 05:00 and also it was not recording anything when I wakeup but still it should follow recording to 06:00. I setup 9 level of scale on motion event and 3 on sound event. Every single day it was working fine except of today and mentioned day upper. 

 

Can anyone explain me why this is happening?

 

Thank you

Jan

Model: Arlo Q Plus Security Camera with Audio|Ethernet|PoE VMC3040S
Message 5 of 5