No connecting to wifi

[Sally4215]

The devise failed to connect. I have rebooted, restarted the devise n nothing. Works for a couple hours n gone. Wifi is great. Considering I am monitoring an elderly mother. I need the camera to work. Looks like it’s a waste of monie

[jguerdat]

You give up easily. First, try a reset of the camera by holding the reset button until the LED flashes amber. Make sure the WiFi is using WPA2 encryption, not WEP. Also, make sure you're on the same WiFi (or network) as the camera is trying to connect to.

It's also possible that it's a bad camera - swap at the store.

[Sally4215]

I have done that 3 times already and not connecting. One camera works just fine, so I set up both cameras side by side n still not working. So disappointed

[jguerdat]

If it's not working, get it replaced. Why beat your head against a wall? Swap at the store or open a case with support here. There's absolutely no reason to be disappointed - fix it!

[Sally4215]

They both were replaced today