Arlo|Smart Home Security|Wireless HD Security Cameras
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My devices are off line and i dont know how to get them back on

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Cathy1960young
Follower
Follower

how can i get my devices back on line

9 REPLIES 9
manfredz
Hero
Hero

Have you tried rebooting your modem/router and your base station?

janicew3201
Aspirant
Aspirant

After basic support was up I upgraded yesterday.  Turned off base and turned back on and still couldn't get them online.  Rebooted base and got one camera that was off back on line but can't get other 2 cameras back on line.

jguerdat
Guru Guru
Guru
You may need to resync the offline cameras.
Caddiechef
Aspirant
Aspirant

Did you ever get your other cameras back on? I have one that won't come back on. Had the same situation as you did - upgraded, but only 1 camera came back on. What did you do?

JamesC
Community Manager
Community Manager

Caddiechef,

 

Consider installing a fresh set of batteries. Do you still see the same behavior?

 

JamesC

Chevrolet
Aspirant
Aspirant

I rebooted the system and seems like they might be on, I will check and let you know, will take about 5 minutes

front one onbut rear not, 

Chevrolet
Aspirant
Aspirant

got front one but rear will not come on

 

Chevrolet
Aspirant
Aspirant
 
Chevrolet
Aspirant
Aspirant

I have rebooted and change rear cameras batteries and now both on line,