Removed Arlo camera after replacing batteries but unable to re-add

[klataxes]

I replaced the batteries in one of my Arlo cameras after receiving a battery low alert, but it still read battery at 7%.  I removed the camera and attempted to re-add it.  I thought I had successfully re-paired it to the base station but it does not show up on my list of devices.  Please help

[jguerdat]

Try power cycling the base.

[SAM21]

Don't have any answer to your issue.. I am having the same issue with my cameras not sync to the base station. Contact tech support and went through the steps of re-cycing to base station, put in new batteries with no results. Tech support currently want me to take the cameras and base station to a different location to see if I could re-sync them. I have not tried that yet because all of my family and friends live in a difference city. Based on tech support, other with similar issue werer able to re-sync their cameras in another location and came back to their home and was able to use the cameras. Good Luck !!! And if you resolve your issue, please post.

[jguerdat]

What ISP and speeds do you see using speedtest.net?  Some weird issues can arise due to a variety of things.

[SAM21]

My ISP is Charter Communications, the Download speed is 60.75 and the upload speed is 5.75 Mbps.

[jguerdat]

A strange possibility is the ISP DNS servers. Try using Google's servers in your router - 8.8.8.8 and 8.8.4.4 - or OpenDNS at 208.67.222.222 and 208.67.222.220.

[SAM21]

Thanks for the tip, but unformately the open DNS did not help. When tried the google server – the route stop working not sure why, have to reset the route back to original setting.  

[DAVEW1954]

What should download speed be and upload speed be

[jguerdat]

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DAVEW1954 wrote:
What should download speed be and upload speed be

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Download speed usually isn't the issue but upload speed should be at least 1Mbs - more is at least somewhat better.