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Community Manager

You may be logged into NETGEAR Arlo in a different browser tab.

Hello Arlo Family,

 

We recently released a web update and some users may experience issues with logging in. If you are experiencing the following error (below) you should try clearing your browser cache. When clearing your browser cache, ensure that for the Time Range option, "All Time" is selected.

 

You may be logged into NETGEAR Arlo in a different browser tab. Please close the tab before proceeding. You can also try to restart your browser or delete cookies from your browser before trying to log in again.

 

NOTE: To verify this will resolve the issue you can also try opening another tab in incognito mode or try a different browser.

 

If you do not want to clear your entire browsing history and you use Google Chrome as your preferred browser you can also simply delete the Arlo cookie individually by pasting the following link in the URL bar: 

chrome://settings/cookies/detail?site=arlo.netgear.com

 

Click Remove All

DeleteArloCookie.PNG

 

Release notes to follow soon.

 

Best Regards,

Christine


____
Please click KUDOS or REPLY if you found this helpful.
Message 1 of 169
Aspirant

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Thanks, I was really worried for a bit.  This fixed the issue for me.

Message 2 of 169
Tutor

Re: You may be logged into NETGEAR Arlo in a different browser tab.

ME: Dell optiplex 780 Win 7 pro 64bit Firefox browser.  "You may be logged into NETGEAR Arlo in a different browser tab."  No other logins with my username, though wife's Amazon fire tablet may be logged in.

Clearing full day's Firefox cookies, logins, and cache gave no help.  Using a Private window in Firefox worked, as well as using IE.  Logged out of successful workarounds.  Firefox still gets same notice in main window.

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera,VMC4030| Arlo Pro Wire-Free Camera
Message 3 of 169
Guide

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Nope, still encoutering the problem.

Enter email and enter password.

Press 'log-in' and it just clears the email and password.

 

Unable to access cameras and not happy.

Tried all suggested. Cleared cookies and Netgear. Went incogneto mode and then tried IE.

 

Nothing worked.

Appreciated some assistance please,

thanks.

Model: VMC3030 | Arlo Wire-Free Camera
Message 4 of 169

Re: You may be logged into NETGEAR Arlo in a different browser tab.

I'm having the same problem.  I tried to view my cameras this morning and got the error.  Cleared the browser history.  Tried to log in again, same error.  Powered the base station off and turned it back on.  Tried to log in again, still getting the error.  No bueno.  Not happy.

Model: VMB3000 | Arlo Base Station
Message 5 of 169

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Clearing the browser history alone doesn't fix it.  You have to also go to: chrome://settings/cookies/detail?site=arlo.netgear.com and delete all.  I'm back in business.  Smiley Happy

Message 6 of 169
Aspirant

Re: You may be logged into NETGEAR Arlo in a different browser tab.

How can I fix this using IE?

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 7 of 169
Guru

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Since it appears to be a cookies issue, delete Arlo-related cokkies via the browser settings menu.

Message 8 of 169

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Uh-oh.  Now when I try to log in I get an error that the database is down.  Smiley Sad

Message 9 of 169
Aspirant

Re: You may be logged into NETGEAR Arlo in a different browser tab.

I'm relieved to see that I'm not the only one having issues..   Would like a fix fast though! 

Message 10 of 169
Luminary

Re: You may be logged into NETGEAR Arlo in a different browser tab.

I tried on 4 different devices (my PC desktop, my PC laptop, my iPhone and my iPad) - I cleared all cache on each device as well as cookies and history and even restarted each device - all to no avail

 

Now why I try to long on in ANY device, I get a yellow bar across the top that says:

       "We Are Sorry, the database is curerntly down, please try again". 

 

Is it down for all of us? I'm on the east coast in the state of PA in case that makes a difference.  Thanks

 

~Susan

Model: VMC3030 | Arlo Wire-Free Camera,VMC3040 | Arlo-Q HD with Audio
Message 11 of 169
Aspirant

Re: You may be logged into NETGEAR Arlo in a different browser tab.

I'm in Nevada and when I try to access via the iPhone app I get the 'database down' error; when I try to use a browser (any browser) it's:

'You may be logged into NETGEAR Arlo in a different browser tab. Please close the tab before proceeding. You can also try to restart your browser or delete cookies from your browser before trying to login again.'

Model: VMC3030 | Arlo Wire-Free Camera
Message 12 of 169

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Well, It's a new day. Time for arlo to screw up. I believe this must be a training ground for amateurs. Cannot login on any browser. Thanks arlo. You all are really on top of it.

Model: VMC3030 | Arlo Wire-Free Camera
Message 13 of 169
Initiate

Re: You may be logged into NETGEAR Arlo in a different browser tab.

have followed instructions, did not fix problem.  Seeing Arlo cams on my iphone works, seeing/logging in on my MacBook does not work.  Have had multiple problems like this over the last week after having no issues for 3 years.  not happy.

Model: VMC3030 | Arlo Wire-Free Camera
Message 14 of 169
Tutor

Re: You may be logged into NETGEAR Arlo in a different browser tab.

We have tried everything and still can not access our account and control our cameras or view videos, this is just ridiculous that we are having these issues and would really like to have access to our cameras again, any help would be appreciated.

Model: VMC3030 | Arlo Wire-Free Camera
Message 15 of 169
Tutor

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Same here....Smiley Sad

Message 16 of 169
Tutor

Re: You may be logged into NETGEAR Arlo in a different browser tab.

wtf Arlo?   Nothing is working.   Why would you deliver a firmware update that prevents users from accessing their cameras...  I have 3 different arlo pro base stations at different locations and none of your work arounds are working...  same BS  


"You may be logged into NETGEAR Arlo in a different browser tab......:
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 17 of 169
Tutor

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Same problem here.....
Message 18 of 169
NETGEAR Moderator

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Dear Arlo Customers,


Thank you for your patience. Arlo services are now fully restored. We sincerely apologize for any inconvenience this has caused. The disruption in service which affected some of our customers was due to a technical issue that arose during routine system maintenance.

 

For updates and more info on what happened, please visit this thread in the Arlo Community.

https://community.netgear.com/t5/Arlo-Stories/Arlo-Service-Down-Temporarily-Unable-to-Login/m-p/1521...

 

JamesC

Message 19 of 169

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Mine is working (as of 13:41 EDT).  Here's what I did:

 

1.  I cleared the browser history (in Chrome go to History and select "Clear Browser Data".

2.  I then navigated the browser to " chrome://settings/cookies/detail?site=arlo.netgear.com " and selected
delete all".

 

I then closed Chrome and relaunched it.  The first time I went to my Arlo page I was prompted to log it.  I've not had problems since.  I'm using Windows 10 and Chrome.

Message 20 of 169
Guide

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Done all you said and all that is advised on here.

Today i have the same issue AGAIN.

 

What's going on?

IE and Chrome can't log-in, just clears what i've entered when i press 'log-in'.

 

What updates have you done today please to make this happen again??.......it's all be fine for the past few weeks.

Ta.

Model: VMC3030 | Arlo Wire-Free Camera
Message 21 of 169
Aspirant

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Same problem here under FF, IE and Chrome and on different PC's.

 

Cleared cache, etc. No cigar...

Message 22 of 169
Tutor

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Having the same issue again that we had on the 7th, can not access anything, same message, you may be logged into Netgear...................................................WTH

Message 23 of 169
Aspirant

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Same issue here...cmon Arlo....

 

You may be logged into NETGEAR Arlo in a different browser tab. Please close the tab before proceeding. You can also try to restart your browser or delete cookies from your browser before trying to login again.

Message 24 of 169

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Same happened here.  I did this and it fixed it:

1.  I cleared the browser history (in Chrome go to History and select "Clear Browser Data".

2.  I then navigated the browser to " chrome://settings/cookies/detail?site=arlo.netgear.com " and selected
delete all".

 

I then closed Chrome and relaunched it.  The first time I went to my Arlo page I was prompted to log it.  I've not had problems since.  I'm using Windows 10 and Chrome.

Message 25 of 169