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app can't find the device at new location

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  • ‎2017-03-10 07:14 PM
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thewnk
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‎2017-03-10 07:14 PM

I successfully connected my arlo to a router as a test.

 

then brought my device to a different house and tried to connect it again and the app can't find the device.

 

should I get a new one or something

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steve_t
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‎2017-03-10 10:04 PM

Plug in the base station to your router. Turn it on. Wait for all 3 lights on the base station to go green and you should be able to access it.

 

Additionally, do you know you've posted in the 'Arlo Go' section? It's a different camera

 

Also, you've tagged Arlo Pro but that's also a different camera if you have a VMC3030 system

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