Netgear Prosafe Router Model SRXN3205

[kmsri]

I bought this router couple of years back and never used it.   Started using it few days back when my old linkys router went  of order.

Initially, the router was working well for couple of days - after that intermittently the  there are connectivity issues.  I am not able to connect to Internet either thro Wireless or Thro LAN.  Have made sure my modem is working, cables are in tact.

I need to use the router for connecting to Internet  - Help is appreciated

Thanks

Sri Margan

[kmsri · Accepted solution]

Thank You Dane..   The problem is resolved and the router is working now.

Appreciate taking time to do this for me

Regards

Sri Margan

[DaneA]

Hi kmsri,

Welcome to the community! 🙂 

Let's isolate the problem.  Kindly answer the questions below:

a. If you connect your PC directly to your modem, are you able to go online just fine?

b. Is your modem a modem-router combination or a modem-only device?

c. What is the current firmware version of your SRXN3205?

d. Have you tried to factory reset your SRXN3205 then reconfigure it from scratch and check if same problem occurs?

I look forward for your response.

Regards,

DaneA

NETGEAR Community Team

[kmsri]

Hi Dane,  Thank You for volunteering to help me.  Answers to your questions

a. Yes

b. Modem only Device

c. Not sure what it is -  I tried to login to device interface to find it - it says I am blocked to login ( this happened just now - earlier during the day, I was able to login)

d. Yes I did - but same issues

Kindly see what best you can do to resolve the issue

Thanks again

Sri Margan

[DaneA]

Hi kmsri,

Since you are unable to login to the web-GUI of the SRXN3205, try the following below:

a. Use other browsers like Firefox or Safari.

b. Clear the cache of the browser.

c. Use other PC or laptop to login to the web-GUI of the SRXN3205.  

Regards,

DaneA
NETGEAR Community Team

[kmsri]

Thank You Dane..

The Firmware Version is 3.0.6-25

I tried upgrading this to the later version - but the download that I get from Netgear seems corrupted and the upgrade does not go through and gets interrupted again and again.

Please let me know the next steps

Regards

Sri Margan

[DaneA]

Hi kmsri,

Are to trying to update the firmware right away to the latest v3.1.1-08?  I suggest you to try to update the firmware in a ladderized manner.  Update the firmware from v3.0.6-25 to v3.0.6-29 then from v3.0.6-29 to v3.0.7-27 and so on until you reach the latest v3.1.1-08.  Be sure to perform a factory reset after successfully upgrading the firmware.  

Regards,

DaneA
NETGEAR Community Team

[kmsri]

Thank You Dane.  I have updated the firmware to the latest verstion in a ladderized manner.  I have a questions before I can restore this to factory settings.  If I restore it to default factory settings, won't it revert back to the oldest firmware versions disregarding the updates that I made.  Also, should I reset in the Router device or in the system interface - Both seem possible.  Please let me know

Thanks again

Sri Margan

[DaneA]

Hi kmsri,

The firmware will not revert back to its previous version when you perform a factory reset on the SRXN3205.  You may reset the SRXN3205 back to factory default settings either via the web-GUI or by pressing the factory reset button for 30 seconds.  Then, reconfigure it from scratch and observe if same problem will occur.

Regards,

DaneA

NETGEAR Communtiy Team

[kmsri · Accepted solution]

Thank You Dane..   The problem is resolved and the router is working now.

Appreciate taking time to do this for me

Regards

Sri Margan