- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: No Internet access after WAC540 firmware update (9.1.0.13)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am using 3 WAC540 in an Inside configuration at my restaurant. It worked fine until I updated the firmware to the current version 9.1.0.13.
The setup is quite simple, just the 3 devices connected to a standard GW providing DHCP and internet access. No special features enabled in the 540s.
The sympotoms are as following:
- The WAC540 devices can connect to the Internet, Insight Management Cloud Portal is working fine and reports no problems.
- Also devices connected to the wired LAN ports can connect to the Internet.
- Mobile phones (iPhone and Android 10) can
- pair with the SSID (shared on all devices),
- get an IP adress with correct DNS and routing and
- access to the portal on the (local) IP of the 540.
- But they cannot connect to the Internet.
I did read the notification and there a problem is mentioned but there is no URL filtering enabled
https://kb.netgear.com/000062510/WAC540-WAC564-Firmware-Version-9-1-0-13
Any hints what's going wrong? As I said everything worked fine before the FW upgrade.
Many thanks in advance for any comments...
KR,
Christof
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No Internet access after WAC540 firmware update (9.1.0.13)
I had a look on the LOGs and there is a statement
[Fri Dec 4 12:35:06 2020] [INFO ] : Ignoring events on Non trunk Ports
My router does not have a VLAN tagging in use. Could it be that after the FW update this is needed? Is there any tutorial how to do this?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No Internet access after WAC540 firmware update (9.1.0.13)
Hi @RaghuHR,
Thanks for the answer!
In the mean-time I contacted NETGEAR support (after I've found where to do it 😉 and was told to switch off the Client Isolation feature. This solved the problem, the clients now can connect to the internet.
I think there will be a bug report issued on this topic from the support team, let's see what's the outcome.
KR,
Christof