Reply

Soucis MAC OS WIFI

Yvan92
Aspirant

Soucis MAC OS WIFI

Hello there,

 

Let me explain you the situation : 

 

I have one Network WiFi with one Controller Netgear WC7500 and four slave WAC720 access point.

 

My problem concerne only mac os client, there is network loss packet. 

 

When clients did a skype conversation they lost randomly the connexion (or gdriver / onedrive cloud).

They need to disconnect / reconnect the wifi.

 

The wifi cut randomly no reason apparent, on windows os client there is no problem all is ok.

 

Is there some know issue with client mac os ?

 

When i try a ping on the gateway or google dns server i saw the packet transmit failed for 20 or 30 sec and come back.

 

I don't know why the client mac os are not stable.

 

I try to change the MTU but same issues. 

 

have you got some suggestions ? 

 

Regards

Model: WAC720|2x2 Wireless-AC Access Points, WC7520|ProSafe 20-AP Wireless Controller
Message 1 of 3
JohnC_V
NETGEAR Moderator

Re: Soucis MAC OS WIFI

Hi Yvan92,

 

Welcome to our community! 🙂

 

It seems that the issue is isolated to MAC devices only. Have you tried upgrading the firmware of the wireless controller? You may download the latest firmware here.

 

May you be able to get the logs so that we can further check what seems to be happening on your wireless network? You may send it to me via pm.

 

Regards,

 

JohnCarloV

NETGEAR Community Team

Message 2 of 3
Yvan92
Aspirant

Re: Soucis MAC OS WIFI

Yes i did it, same issue

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 1129 views
  • 0 kudos
  • 2 in conversation
Announcements