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WAC124 unknown error

AndyB1974a
Follower

WAC124 unknown error

Can anyone help. whenever i login to my router i get the following message

 

AndyB1974a_0-1650133739601.png

 

i have tried both wireless and wired and on different browsers

 

Model: WAC124|AC2000 Dual Band 4x4
Message 1 of 7
DaneA
NETGEAR Employee Retired

Re: WAC124 unknown error

@AndyB1974a,

 

Welcome to the community! 🙂

 

Are you able to access the web-GUI of your WAC124 before just fine?

 

Have you tried using other browsers or use Incognito mode in Chrome (or In-Private browsing on other browsers)?  

 

Is your WAC124 set to router mode or access point mode?  

 

Are you able to get replies when you ping 192.168.1.100 either wired or wireless connection?  

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 2 of 7
wac124Problem
Aspirant

Re: WAC124 unknown error

Hello! @DaneA @AndyB1974a 

 

I have the same issue:

  • I reset my router with the pin hole button in the back.
  • did default setup (no advanced)
  • When i go to 192.169.0.100 I am unable to login into my existing netgear account.
  • It looks like the login takes. I do a double verification with text codes
  • Then it circles and drops me back to the main page with the same error as above.

 

Currently my router is in default with a SSID of Netgear-1 

Message 3 of 7
wac124Problem
Aspirant

Re: WAC124 unknown error

  • I have tried in incognito, in chrome + full clear of chache and cookies
  • Firefox as well
  • Mobile as well

 

Message 4 of 7
DaneA
NETGEAR Employee Retired

Re: WAC124 unknown error

@AndyB1974a / @wac124Problem,

 

Kindly try the steps below:

 

1.  Remove the WAC124 from your NETGEAR Account.

2.  Register your WAC124 again when you login to its web-GUI.

 

Let me know if that fixes the issue.

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 5 of 7
TankMan535
Aspirant

Re: WAC124 unknown error

I have the same problem but I see no way in my NetGear account to remove the product from account.

Message 6 of 7
DaneA
NETGEAR Employee Retired

Re: WAC124 unknown error

@TankMan535,

 

Welcome to the community! 🙂

 

Since you are unable to remove your WAC124 from your NETGEAR Account, I suggest you to open a support ticket with NETGEAR Support here at anytime for further technical assistance.

 

 

Regards,

 

DaneA
NETGEAR Community Team

Message 7 of 7
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