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WAC505 Locks Up And Then Reboots Saying Reason "Normal"
Hi, only had one of these for a few days to test and for the first few days it has been fine.
However, today I noted all the clients attached moaning about the access point missing and when I looked at the device all but the 5Ghz light was on solid with that one off.
Checking the Netgear POE switch powering it was still on the network (I thought perhaps the switch would let me turn off the POE but no option),
The web interface did not work but then I noted its lights were flashing again.
I have not made many changes to the default settings except two extra SSID's
And I have a feeling when it reboots it does not keep the older log, incase it does, I exported the full log.
EDIT: Log file format not acceptable by forum 😞
The file WAC505-WAC505-24-09-17_11-45-38-logs.tar.gz does not have a valid extension for an attachment and has been removed. jpg,gif,png,pdf are the valid extensions.
Re: WAC505 Locks Up And Then Reboots Saying Reason "Normal"
Hi Ian
Thanks for sharing your feedback on the special firmware that we have shared. Since you have mentioned in PM that you are not seeing the reboot on the speical firmare could you please accept this solution? We are rolloing out official firmware soon with the fix for all the customers.
Feel free to reach us if you have any further questions/clarification
Re: WAC505 Locks Up And Then Reboots Saying Reason "Normal"
Log files uploaded and it seems I can get it to crash to order copying a 3Gb file locally using 5G wifi so I have uploaded 2 more logs
Even with the Wifi properties indicating a connection speed of 300Mbs on 2.4Ghz and 650Mbs on 5Ghz one never gets a file copy speed from a local server of 11Mbs (hard wired PC can copy it at 110Mbs)
Wifi LAN card is a Intel AC 7260, Windows 10 64 Bit
Re: WAC505 Locks Up And Then Reboots Saying Reason "Normal"
Hi Ian,
Thanks for sharing additional details. We will go thru the logs and update you. We need your AP configurations to compare logs that you have shared. Please do so.
Re: WAC505 Locks Up And Then Reboots Saying Reason "Normal"
Just for anyone else with this WiFi device I have found that when the Dell Laptop with an Intel Dual Band AC 7260 is copying a large file from the internet or a local source and then my Lenova Tablet accesses WiFi e.g. you press the power button, the WAC505 will crash.
Other combinations must also crash it as it also did it at about 03:30AM and I have checked the Laptop and it never woke up during the night.
The Lenova Tablet, also using 5G is a Lenova YT-X703F
Perhaps an issue with the new firmware, I don't recall it doing it before?
Re: WAC505 Locks Up And Then Reboots Saying Reason "Normal"
A week of trying to get this thing to work with no real joy...
Three different power supplies, another firmware update, changing the clients on it, factory reset and still it reboots when it feels like it (nothing logged on device or syslog server at time of most crashes).
It has just done one of its longer crashes which it takes about 30 mins to reboot and during this time normally the first four led's are stuck on and the unit will still respond to a ping plus you can login which is recorded by the syslog server but as you will see the interface is not quite complete).
The more normal crashes reboot in a couple of minutes so unless you look at the device uptime user may not notice it (unless you are copying files).
I guess it just could be a bad unit, chinese manuafacturing quality is not what it used to be...
Re: WAC505 Locks Up And Then Reboots Saying Reason "Normal"
Hi Ian
Thanks for sharing your feedback on the special firmware that we have shared. Since you have mentioned in PM that you are not seeing the reboot on the speical firmare could you please accept this solution? We are rolloing out official firmware soon with the fix for all the customers.
Feel free to reach us if you have any further questions/clarification
