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WAC505 looses configuration after power loss

tminimax
Aspirant

WAC505 looses configuration after power loss

Hallo,

i´m using a WAC505 AccessPoint which is powered through POE. Everything is working perfect, but if i encounter a power loss, the configuraton of the wac505 is also lost. what is wrong? i'm using it in standalone config mode - no cloud...

 

is the ap broken?

 

thanks for any help

Model: WAC505|Insight Managed Smart Cloud Wireless Access Point
Message 1 of 13

Accepted Solutions
tminimax
Aspirant

Re: WAC505 looses configuration after power loss

yes, factory default. so i opend a replacement call at netgear support

the exchange the ap to a new one.

now everything is working

 

it seems that the config could not stored permanently in the chips

View solution in original post

Model: WAC505|Insight Managed Smart Cloud Wireless Access Point
Message 12 of 13

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RaghuHR
NETGEAR Expert

Re: WAC505 looses configuration after power loss

Hi Thomas Minichmayr

 

Welcome to the Netgear Community. Do you know the firmware version that AP is running? 

 

Does this happens when you do manual reboot from UI? 

 

Does this happens when you connect AP with external power supply and reboot happens because of power shutdown?

 

Thanks

Raghu

 

 

Message 2 of 13
RaghuHR
NETGEAR Expert

Re: WAC505 looses configuration after power loss

Can you share the switch model details that you have connected your AP?

Message 3 of 13
tminimax
Aspirant

Re: WAC505 looses configuration after power loss

Hi,

the firmware is the latest (i think): V3.1.0.12

no power supply used (because shipped without) --> connected via netgear poe switch
on manual reboot the config is still available!
only if i disconect the ethernet cable oder power of the switch - the config is lost!
 
Model: WAC505|Insight Managed Smart Cloud Wireless Access Point
Message 4 of 13
RaghuHR
NETGEAR Expert

Re: WAC505 looses configuration after power loss

Could you please save the detailed logs from monitoring page and send it for us to debug?

 

Thanks

Raghu

Message 5 of 13
tminimax
Aspirant

Re: WAC505 looses configuration after power loss

the switch is a dlink (not netgear), modell DGS-1008P from d-link

 

other poe devices are working ok - e.g video surveillance cams...

Model: WAC505|Insight Managed Smart Cloud Wireless Access Point
Message 6 of 13
tminimax
Aspirant

Re: WAC505 looses configuration after power loss

i configurated the ap on monday for testing purposes

no entries about that in the log

yesterday i detached the ap and tried to bring it to its final place

 

no config

 

therefore i configurated the ap again.

no entries about that in the log

 

today i tried to simulate the power failure and config loss again

new configuration

 

stupid question - how can i send you the config through this tool - only some dosc are allowed, no tar.gz file...

 

Model: WAC505|Insight Managed Smart Cloud Wireless Access Point
Message 7 of 13
tminimax
Aspirant

Re: WAC505 looses configuration after power loss

problem still vacant - any ideas?

Model: WAC505|Insight Managed Smart Cloud Wireless Access Point
Message 8 of 13
Retired_Member
Not applicable

Re: WAC505 looses configuration after power loss

@tminimax,

 

When the power is lost and AP configuration is reset, is there any SSID broadcast from the AP when it regains power? (either default SSID or any SSID seen)

 

Thanks

DavidGo

Message 9 of 13
tminimax
Aspirant

Re: WAC505 looses configuration after power loss

i have to check this

Model: WAC505|Insight Managed Smart Cloud Wireless Access Point
Message 10 of 13
RaghuHR
NETGEAR Expert

Re: WAC505 looses configuration after power loss

@tminimax do you have any update on this?

 

Thanks

Raghu

Message 11 of 13
tminimax
Aspirant

Re: WAC505 looses configuration after power loss

yes, factory default. so i opend a replacement call at netgear support

the exchange the ap to a new one.

now everything is working

 

it seems that the config could not stored permanently in the chips

View solution in original post

Model: WAC505|Insight Managed Smart Cloud Wireless Access Point
Message 12 of 13
tminimax
Aspirant

Re: WAC505 looses configuration after power loss

 

@RaghuHR

@Retired_Member

 

thank you very much anyway for your help!

Model: WAC505|Insight Managed Smart Cloud Wireless Access Point
Message 13 of 13
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