WAC505 regularly losing connection to Insight cloud

[WebPro]

The two WAC505 device(s) I have in my office have been losing communication with Insight between 1-4 times a day for the last 2 months. Example of notifications received below.

The following device(s) lost communication with the NETGEAR Insight cloud service at approximately 14-Jun-2022 06:33.

Severity: Critical

Network Name: mcb2K

Total Devices: 1

Details:

Serial Number Device Name Device Model IP Address

4XT178E000C81 North-AP WAC505 192.168.1.16

There are no power or network outages occurring that could cause this, therefore what is the issue with the WAC505’s & Insight?

[RaghuHR]

Hi @WebPro  Please send your network topology and detailed logs ( you can save it from the management page of WAC505 AP GUI).

Upload all these files into any cloud storage and send me a link to download via PM.

Thanks,

Raghu

[WebPro]

Hi @RaghuHR ,

Link with the information I think you requested.

Retrieved from Insight & R9000 router.

[RaghuHR]

Hi @WebPro 

Looks like the link you have shared to download the log is private. I can not access it.

Thanks,

Raghu

[WebPro]

Hello @RaghuHR 

The folder has been shared with community@netgear.com with invitation sent.

Do I need to invite you specifically to get the invitation to access?

 Thanks 

Phillip

[WebPro]

Hi @RaghuHR ,

This link should work.

https://www.icloud.com/iclouddrive/098lIVbj0MbEOkjpnUHevarKw#220615-WAC505disconnectissue

Thanks,

Phillip

[schumaku]

@WebPro better share URL of logs et all which can contain security related information by PM - hope a moderator will remove the link.