WAC510 Unable to update NTP date from "time-a.netgear.com' server

[jaidelzun]

Access Point does not set the correct time/date. From the log: “Unable to update NTP date from "time-a.netgear.com' server.”

I have tested connectivity to NTP server and IPv4 test results are OK. It shows:

IPv4 test results
Result: OK
Server: 206.16.42.194
Stratum: 1
Offset:-0.004754
Delay:0.18935

I purchased this AP to limit bandwidth use on a satellite connection, but with wrong time/date this is useless. PLEASE HELP!

[schumaku]

Current firmware?

AP mode configured?

Only WAN port connected?

IP configuration correct (address, subnet mask default gateway, DNS server, ...) so it can reach the Internet, resolve IP addresses from the FQDN?

[jaidelzun]

Current firmware?

Updated on Sep/2021. Device at a remote location. Will have version available on next site visit.

AP mode configured?

AP mode

Only WAN port connected?

Exclusively connected to HughesNet (satellite internet provider) modem through WAN port. 

IP configuration correct (address, subnet mask default gateway, DNS server, ...) so it can reach the Internet, resolve IP addresses from the FQDN?

It connects to the internet with no trouble.

Additional info: The device sets date/time fine when connected at home (cable broadband connection). Problem arised when I installed it at the remote site through a satellite connection (high latency).

[RaghuHR]

Hi @jaidelzun 

Could you please download the detailed logs from monitoring page and send me via PM?

Thanks,

Raghu

[jaidelzun]

@RaghuHR thanks. I´ll get it next time I visit the site.