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Re: WAC720 LOCKING UP
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Re: WAC720 LOCKING UP
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Re: WAC720 LOCKING UP
And I also have the same issue!
Three WAC720's in Ensemble mode at a client location. Connect to Cisco POE switch. Version 3.6.12.0 on all three.
Exactly the SAME symptoms as described by everyone else. One or more of the AP's will become completely unresponsive with the only way to recover is turning off power from the switch.
After powering back up the AP's also reverts back to 3.1.5.0!!
Extremely dissapointed in the quality of this product especially after many years of recommending and selling Netgear products.
A Business class product should NEVER have made it through Q/A with this glaring of a bug!
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Re: WAC720 LOCKING UP
I can only SSH to two of the three AP's for some reason.
ABE03# bootenv -d pmon_ver
U-Boot 2012.10.esdk.7.netgear.8-00027-g9eab2d1-dirty
ABE03# get system
Property Value
----------------------------------------------------------------------------------------------
model Netgear Wireless Infrastructure Platform Reference AP
version 3.6.12.0
productid WAC720
altversion 3.1.5.0
uptime 7 days, 1 hours, 41 minutes
system-time Fri Dec 31 1999 12:00:00 PST
time-zone USA (Central)
enable-dst off
dst-start March.Second.Sunday/02:00
dst-end November.First.Sunday/02:00
dst-offset 60
region-info 1
prodregtimestamp 1
power-source
base-mac dc:ef:09:90:fe:4f
serial-number 4D825AE0000E1
system-name ABE03
system-contact admin@netgear.com
system-location Netgear Lab
wpa-personal-key-min-complexity-support off
password-min-complexity-support off
cloud-controller
cloud-controller-status down
cloud-management-enabled no
cloud-activation-status down
ABE03#
ABE02# bootenv -d pmon_ver
U-Boot 2012.10.esdk.7.netgear.8-00027-g9eab2d1-dirty
ABE02# get system
Property Value
----------------------------------------------------------------------------------------------
model Netgear Wireless Infrastructure Platform Reference AP
version 3.6.12.0
productid WAC720
altversion 3.6.12.0
uptime 0 days, 0 hours, 5 minutes
system-time Tue Apr 4 2017 01:38:10 CST6
time-zone USA (Central)
enable-dst off
dst-start March.Second.Sunday/02:00
dst-end November.First.Sunday/02:00
dst-offset 60
region-info 1
prodregtimestamp 2
power-source
base-mac dc:ef:09:91:01:0f
serial-number 4D825AEK00129
system-name ABE02
system-contact admin@netgear.com
system-location Netgear Lab
wpa-personal-key-min-complexity-support off
password-min-complexity-support off
cloud-controller
cloud-controller-status
cloud-management-enabled no
cloud-activation-status
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Re: WAC720 LOCKING UP
I'm still planning to follow the request of my Support tech and reconfigure my AP's in standalone mode - in the interim I'm wondering if anyone else has done this and if it has helped at all... it's going to take me a few days until I have a few minutes to do that...
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Re: WAC720 LOCKING UP
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Re: WAC720 LOCKING UP
I'm monitoring the Syslog and waiting for a phone call letting me know the issue is back - the question for us is how long to we wait before pulling the devices and replacing them with something more stable.
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Re: WAC720 LOCKING UP
I have been working with Netgear support and they have given me a beta build that so far has fixed my problem, not a single lockup since I updated it last Friday. They are willing to give it to anyone else that wants to test it.
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Re: WAC720 LOCKING UP
Support - how do we go about getting the beta?
Thanks,
John Rather
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Re: WAC720 LOCKING UP
Hi John,
I'll send you a PM shortly and we'll get the firmware to you.
@ rest of affected users, anyone else who would like to try the beta firmware, please PM me or comment here and we will provide the firmware.
Thanks
DavidGo
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Re: WAC720 LOCKING UP
I would certainly like the beta firmware. I have 2 usless units here I need to deal with.
Larry
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Re: WAC720 LOCKING UP
Hoping the beta will work for Ensemble mode also, since that was the primary reason for going with the WAC720's
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Re: WAC720 LOCKING UP
I have an open support ticket with a level two tech support agent, and I've also culled some information from a Reddit thread. Please pardon the repetition here. I want to be able to immediately send this text as an update to my ticket and also update the Reddit post.
Here is the issue that I am having: total connectivity loss on WAC720 access points. This means that clients cannot connect to the WAP via wifi nor can I ping the device via its static IP nor can I login to its web GUI. This has been well documented by others. When this occurs, all LEDs on the device turn solid. The only resolution for me and others is to power cycle the device. This began to occur for my client approximately three to four months ago. I have since replaced one WAP, verified wiring, factory reset each WAP, removed the Ensemble configuration, configured a unique SSID for each 2.4 and 5 ghz station, upgraded firmware, etc. the issues only present themselves over the wifi network associated with the WAC720s. No other device or client on the network is affected in any way at any time. Per advice on this thread, I have removed all Samsung devices from the network, and then intentionally added them back in. I've had no issues with Samsung devices for serveral days. Today, with zero Samsung devices on the network, two WAP's exhibited the lock-up that we have all been experiencing.
This is where I am at:
I've done everything that my tier two support agent has asked of me, no resolution. We had thought that removing the devices from ensemble mode and assigning unique SSID's would at least provide a data point for the technicians should it fail again, but they've released a new beta firmware without awaiting those results
From those that have tested the new beta firmware, I understand that you too have removed the devices from Ensemble Mode and are running in standalone, and many of you selected this WAP precisely for the ability to run them in ensemble.
I have installed a Syslog server, no one from support here or through my support ticket has requested any logs from it. No one has requested any configuration files, though I have offered them to both groups.
I'm very very very close to replacing these access points and calling it quits with Netgear as a whole.
Here is what would prevent that:
I think it is reasonable for your agents handling open support tickets to monitor and be aware of ongoing issues reported in these threads and for your agents on both ends to work collaboratively towards a solution. I shouldn't need to inform my level two agent that I've just recieved a beta firmware from a level three agent when I've been posting on this thread for a week or more.
I need to see a full resolution in place, or an admission that a full resolution isn't possible at this time, a reason why, and a timetable to expect a resolution (this refers to Ensemble Mode working as advertised).
Lastly I need to see some evidence of other users successfully deploying the beta firmware in an Ensemble environment.
I respectfully ask that those of you on these forums review my experience along with others and let me know if my expectations are out of line. We are all experiencing issues, and we have all done our part to troubleshoot them. I'm running short of patience with this and I'm sure that there are others at the same point.
Kind regards to all,
Tyler
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Re: WAC720 LOCKING UP
Having lock up issues as well. I have three WAC720s in Ensemble mode. Firmware version 3.6.12.0.
The problem started when I brought home my new Moto Z Force Droid. I am connecting to the network using the 5Ghz band. The only time the WAC720s lock up is when the Motorola phone connects to the network. All the lights go solid when the lockup occurs. In a few cases all the LEDs were solid except for the 2.4Ghz LED, it was off. After two of the WAC720s drop out the single remaining AP seems to work just fine. The network I have usually serves 10 - 20 wireless clients.
I've seen some workarounds by going to stand alone mode. I agree with Tyler, that isn't what I paid for. I was sold on the Ensemble mode which is why I purchased these units.
I would also be interested in the Beta firmware, Maybe I missed something, but does the Ensemble mode work?
Thanks,
Don
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Re: WAC720 LOCKING UP
Hi Don
We appologize for the issue that you are facing. By any chance are you using captive portal feature? If possible please share you AP config. Are there any possiblitiy that you have console connected to WAC720 to share additional info for us?
We have the beta firmware which resolved other community user here received. You can use that and share your feedback. Please reach our support team to get the beta firmware .
Thanks
Raghu
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Re: WAC720 LOCKING UP
Raghu,
I spoke to the support team and downloaded the beta firmware a couple of days ago. I haven't installed it yet. Before updating, I can log into the APs via SSH and perform some diagnostics if you'd like. Let me know what commands and data you would like to see.
-Don
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Re: WAC720 LOCKING UP
Hi Don
You can run the following command and share the output
bootenv -d pmon_ver
By any chance do you have console connected to the AP? If yes then I will send set of commands to run after you upgrade.
Suggest you to do factory defaults after this new beta firmware install and start fresh.
Thanks
Raghu
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Re: WAC720 LOCKING UP
Raghu,
Here is the output for the 3 APs:
TeamDC-WAP1# bootenv -d pmon_ver
U-Boot 2012.10.esdk.7.netgear.10-00027-g9eab2d1-dirty
TeamDC-WAP2# bootenv -d pmon_ver
U-Boot 2012.10.esdk.7.netgear.10-00027-g9eab2d1-dirty
TeamDC-WAP3# bootenv -d pmon_ver
U-Boot 2012.10.esdk.7.netgear.10-00027-g9eab2d1-dirty
I don't have the console connected to any of the APs. I have easy access to one of the APs to do this. I was looking in the manual and it looks like a serial connecdtion via the Console RJ45 port?
-Don