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I have two WAC720 access points configured in ensemble mode that are locking up hard and require a power cycle to regain connectivity. Both access points are powered by POE and connected via CAT6 to a Netgear GS728TP. Both are running latest firmware 3.7.11.0. This is the same issue described in this thread which marks this issue solved but it is not solved at my site. Planning to roll out three more WAC720s at this site but cannot until this gets resolved. Any help would be appreciated.
Beta firmware is installed on both WAC720s and a factory reset on both was done afterward per instructions. Since I had to reconfigure from scratch the new configuration may not be 100% exactly as it was before, and I haven't reconfigured the captive portal yet. No issues in the 12 hours since the upgrade. Typically one or both units would lock up within a day to a week, so I'll continue to observe and advise. Thanks for the swift response.
Welcome to the Netgear Community. Do you have console connected to those WAC720's by any chance? We need to check the console prints in locking condition.
They are both mounted on high ceilings and connected over Ethernet only. I would get a ladder and hook up the console port but I have no VT100 or ANSI terminals and no computer with an RJ45 serial port. Would enabling remote console SSH or telnet work?
I have sent you a private message regarding the Non Disclosure Agreement about the potential fix that @RaghuHR has mentioned to you. I will be waiting for your reply.
I got your private message and already replied to it with the download link to the beta firmware for the WAC720. Kindly follow the directions indicated in my reply. Let us know your observations here on this forum thread.
Beta firmware is installed on both WAC720s and a factory reset on both was done afterward per instructions. Since I had to reconfigure from scratch the new configuration may not be 100% exactly as it was before, and I haven't reconfigured the captive portal yet. No issues in the 12 hours since the upgrade. Typically one or both units would lock up within a day to a week, so I'll continue to observe and advise. Thanks for the swift response.
So far so good. Both 720s still up and running smoothly. This weekend I'll re-configure the guest captive portal and continue to observe. Thanks for the follow-up.
Just following up again. Were you able to reconfigure the guest captive portal? If yes, are both WAC720 access points still working fine using the beta firmware?
Hi Dane, today I configured the captive portal. I'll keep you posted if any issues surface. Otherwise, so far so good, the WAC720s have not locked up and and wireless speeds feel faster (although I have no hard evidence ofther than subjective feel). Thank you, Russell
Thanks for the update. I'm happy to know that the WAC720 APs have not locked up and the wireless connection is just fine. 🙂
Since it seemed that the beta firmware solved the problem, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community will look forward to hearing from you and being a helpful resource in the future!
I just received the security update alert. Can I safely upgrade from the beta firmware I received to the latest 3.7.12.0 without issue? And is a factory reset + full reconfiguration required? Thanks again for all your help.
Yes, you can upgrade the firmware from the beta firmware to the latest v3.7.12.0. It would be best to perform a factory reset after upgrading the firmware then reconfigure it from scratch in order to start clean using the latest firmware version.
I just want to follow-up. Were you able to upgrade the firmware of the WAC720 to the latest v3.7.12.0 then perform a factory reset and reconfigure the access point from scratch? If yes, let us know your observation.
