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Re: WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

leofezollari
Guide

WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

Hi guys I have a wc7500 with firmware 6.0.1.0 , i want to upgrade to latest version 6.5.3.2. But before to go to 6.5.3.2 the article say to go to 6.0.1R.0 . But i am not able to find this version 6.0.1R.0 ? Where i have to download this version. Question : What's is MIB Version 6.0.1.0 latest is MIB Version 6.5.1.8 . What MIB versio is my device ? I can see only firmware version on me device that is 6.0.1.0 Can someone help me step by step on this process . I have also 6 WAC720 and 1 WND930 connected with my WC7500 controller. I want to upgrade also the firmware of these 7 devices. How to do this ? thanks br leo

Model: WAC720|2x2 Wireless-AC Access Points
Message 1 of 9

Accepted Solutions
DaneA
NETGEAR Moderator

Re: WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

Hi @leofezollari,

 

Welcome to the community! 🙂 

 

Download firmware v6.5.3.2 here, it is a .zip file.  You will need to unzip it then you will find the firmware v6.0.1R.0.  

 

Since your 6 WAC720 and 1 WND930 access points are managed by the WC7500,  the WC7500 itself automatically upgrades the firmware of the access points connected to it. 

 

If ever you are using a network management software (such as NMS300) which monitors the WC7500, then you will need to use the MIB for the WC7500.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

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Message 3 of 9

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leofezollari
Guide

Re: WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

UPDATE Please !!!

Message 2 of 9
DaneA
NETGEAR Moderator

Re: WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

Hi @leofezollari,

 

Welcome to the community! 🙂 

 

Download firmware v6.5.3.2 here, it is a .zip file.  You will need to unzip it then you will find the firmware v6.0.1R.0.  

 

Since your 6 WAC720 and 1 WND930 access points are managed by the WC7500,  the WC7500 itself automatically upgrades the firmware of the access points connected to it. 

 

If ever you are using a network management software (such as NMS300) which monitors the WC7500, then you will need to use the MIB for the WC7500.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 3 of 9
leofezollari
Guide

Re: WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

Hi DaneA

Thanks for your help.

After i upgrade to 6.5.3.2 two of wac720 are in status : Firmware upgrade in progress > Ap is rebooting than gain the same status : Firmware upgrade in progress > Ap is rebooting .

What is have to do in this case ?

THen are not coming in status Connected like the others APs.

 

br

LEO

Message 4 of 9
leofezollari
Guide

Re: WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

2 are on status MAJOR

 

  Total AlarmsDevice Up Down Critical Major

Access Points5002
Clients0NANANA
Message 5 of 9
DaneA
NETGEAR Moderator

Re: WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

@leofezollari,

 

Kindly try the fix that was done by the forum user on this forum thread (marked as the Accepted Solution).  Observe then let us know the result.

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 6 of 9
leofezollari
Guide

Re: WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

Hi DaneA

 

I don't understand where i have to apply these configurations :

"The problem seems to be fixed by adding option vendor 43 and having the vendor ID and IP in hexadecimal format so hopefully all is well."

I have access on Control panel of WC7500 controller .

 

Leo

Message 7 of 9
DaneA
NETGEAR Moderator

Re: WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

@leofezollari,

 

Kindly read pages 156-160 of the WC7500 user manual here about Access Point Discovery Guidelines. 

 

If ever the suggestion does not help, I advise you to open a chat or online case with NETGEAR Support at anytime and the NETGEAR Support Team will provide you the steps and assist you in doing the AP recovery procedure. 

 

 

Regards,

 

DaneA
NETGEAR Community Team

Message 8 of 9
leofezollari
Guide

Re: WC7500 LATEST FIRMWARE 6.5.3.2 and wac720 & wnd930

i have follow this procedure to fix my WAC720 devices :

 


Recovering WAC720/WAC730 access point via the console port:


The console port provides an RJ-45 connector and supports the following settings:

115200 K default baud rate

8 data bits

no (N) parity bit

one (1) stop bit

1. Download the image you want to flash on to your local computer. You can get it from WAC720 product support page.

2. Download tft32d or tftp64d. You can get it from http://tftpd32.jounin.net/tftpd32_download.html

3. Unzip both the .zip and the .tar file the image let’s say in /Downloads/WAC

4. Point the TFTP server to the correct folder by clicking "Browse" next to the "Current Directory"

5. Download Putty from https://the.earth.li/~sgtatham/putty/latest/x86/putty.exe

6. Connect the serial to the Recovering AP.

7. Open Putty

a. Set to correct com port (may need to check under Device Manager by clicking Start, Run, and run devmgmt.msc)

b. Set speed to 115200 for WAC700 series

c. Open connection

8. Reboot the AP and stop the AP in boot loader, when it shows the message “Hit any key to stop autoboot: 5.”

9. Press "Enter"

10. u-boot> nvram erase

11. u-boot> setenv serverip 192.168.0.250 Assuming 192.168.0.250 as your Tftpd server

12. u-boot> setenv ipaddr 192.168.0.120 Assuming local AP 192.168.0.120.

13. u-boot> run flash_uap_trx This Will replace image1

14. u-boot> run flash_uap_trx2 This will replace image2

15. u-boot> saveenv

16. u-boot> reset

17. AP will be flashed and boot in flashed image.

After performing the steps the access point(s) will be like a factory defaulted unit with a default IP address of 192.168.0.100.

We recommend upgrading the firmware from the GUI one more time using the full AP firmware, to make sure it fully upgraded. Then add it back to the controller.

Message 9 of 9
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