WNDAP360 upgrade issue

[Juve]

Hallo everybody !

it is a first time i write here 🙂 

i try to upgrade an access point WNDAP360 to V3.5.20.0_firmware .

the problem is:

when I logged on GUI i can't  find the maintenance tab to choose upgrade, backup or restore:

can somebody help me to solve this Problem ! 

thank you 

[Juve · Accepted solution]

Hallo JohnRo !

thank you for your reply !

i tried all Browsers and nothing changed. 

Hallo Raghu !
NO , the Setting aren't cloud settings .

I tried to fix the problem over VPN.

Today i went to the Company and disconnected the POE cable and every thing went well 🙂 

LG Juve

[JohnRo]

Hello Juve, 

Welcome to the community! 

What browser are you using? Did you test using another browser? 

Thanks,

[RaghuHR]

Looks like cloud settings is enabled on your AP. Can you please disable that and see ? ( Note - AP will go for reboot by disabling cloud)

Thanks

Raghu

[Juve · Accepted solution]

Hallo JohnRo !

thank you for your reply !

i tried all Browsers and nothing changed. 

Hallo Raghu !
NO , the Setting aren't cloud settings .

I tried to fix the problem over VPN.

Today i went to the Company and disconnected the POE cable and every thing went well 🙂 

LG Juve

[JohnRo]

Hi Juve, 

That was weird, so after you removed the POE cable and used a regular cable the web-UI corrected itself? 

Thanks,

[JohnRo]

Hi Juve, 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Thanks,