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Re: Wax610 5ghz not working on certain devices. Specially on my S22 ultra.

RN7
Aspirant
Aspirant

Wax610 5ghz not working on certain devices. Specially on my S22 ultra.

MY 5ghz is not working in my s22 ultra. it works with other routers with 5ghz. on the other hand my iphones work perfectly with my AP's 5ghz. how to solve the issue?

Message 1 of 10
plemans
Guru

Re: Wax610 5ghz not working on certain devices. Specially on my S22 ultra.

Do other devices see the WAX's 5ghz?
Just not the S22?

Message 2 of 10
abacqdghfth
Guide

Re: Wax610 5ghz not working on certain devices. Specially on my S22 ultra.

Hello,

 

Can you please share few more details

 

1) SSID Security configurations :  WAP2-PSK or WPA3-PSK or WPA2/WPA3 Mixed mode ? 

2) Is 802.11w (PMF) enabled or optional ? 

3) what is radio mode set ?

abacqdghfth_0-1678727882616.png

 

or you  you send just us the techsupport log file and enable diagnostic (SD .   It will help us.

 

abacqdghfth_1-1678728041517.png

 

 

 

Message 3 of 10
RN7
Aspirant
Aspirant

Re: Wax610 5ghz not working on certain devices. Specially on my S22 ultra.

Yes. Other devices see AP's 5Ghz. for example, my laptop, iphone 14 pro max. 

Message 4 of 10
RN7
Aspirant
Aspirant

Re: Wax610 5ghz not working on certain devices. Specially on my S22 ultra.

SSID Security configurations :  WAP2-PSK 

2) Is 802.11w (PMF): Disabled

3) what is radio mode set?:  11ax

Message 5 of 10
NiveditaP
NETGEAR Moderator

Re: Wax610 5ghz not working on certain devices. Specially on my S22 ultra.

Hello @RN7 

 

You can change settings of phones wifi from 2.4ghz to 5ghz and try again.

 

Have a lovely day, 
Nivedita Pa
Netgear Team 
  

Message 6 of 10
RN7
Aspirant
Aspirant

WAX610 Device not found also cannot install firmware.

Suddenly the subscription of my AP got over therefore can't control it via the insight app. Is it the issue for the device cannot be found? How to solve the issue. Also, the location light used to be blue, now it's yellow. 

Message 7 of 10
schumaku
Guru

Re: WAX610 Device not found also cannot install firmware.

Login to your Insight account on https://insight.netgear.com/ and click on Devices or https://insight.netgear.com/#/organization/settings/devices ?

 

Does the Location show Need Attention somehow?

 

"Suddenly" could be after a year since the subscription was initially done? Have received any notifications from Netgear Insight from insightalerts@netgear.com or with the Subject: Insight Alert ?

Message 8 of 10
RN7
Aspirant
Aspirant

Re: WAX610 Device not found also cannot install firmware.

It does not say Needs Attention. 

 

 

And the subscription was over. I had mails in that concern.

 

But now my device can't be found pops up when I try to update the firmware in the insight. 

Message 9 of 10
schumaku
Guru

Re: WAX610 Device not found also cannot install firmware.


@RN7 wrote:

And the subscription was over. I had mails in that concern.

 

But now my device can't be found pops up when I try to update the firmware in the insight. 


With the subscription expired, plus some (30?) days of grace period, Insight does no longer allow to maintain any Insight managed device, including firmware updates. 

 

Have only Insight Pro subscriptions with some or all subscriptions expired, these are the warnings showing up. 

 

Is your AP presented in the App or the Web Portal as Offline? If yes, this is not caused by the Insight expiration.

 

Insight App 1 pxld.pngInsight expired pxld.PNG

 

Insight App - Location - Config-Firmware Management - offline pxld.pngInsight App - Needs Attention - Offline pxld.png

 

Needless to say: I know why these two AP are shown Offline.

 

Yes, there are reasons why in some environments the Insight Managed APs show up as offline or with partial details only. Common examples are poorly managed security appliances blocking Internet access - a required key function to operate cloud based appliances.

 

As long as the WAX are connected to your local network, you can always open a Web browser, open a connection to the WAX LAN IP address, and login with the local admin password defined in the Insight Location Configuration settings.

 

We're community members only, happy to help, however we can't make wonders.

 

 

Message 10 of 10
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