Wifi problem

[MAA]

Dears,

We are facing a problem with Access point Wifi, when we turning the Acess on after we connect it to the laptop, the Wifi led still turn off.

We made reset for the Access device many times and the problem is still.

And the power led flashing yellow even when we made reset.

Please advice.

Thanks

[DaneA · Accepted solution]

@MAA,

We’d greatly appreciate hearing your feedback letting us know if the information I’ve provided has helped resolve your concern or if you need further assistance.  

If ever your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

DaneA

NETGEAR Community Team

[RaghuHR]

Could you please share model of the AP & firmware version that you are using?

Is this issue happend first time?

How is your AP powered up ? Is it via PoE switch or power cord?

Thanks

Raghu

[MAA]

Thank you for your response,

For the model (WNAP320) and for the firmware we are not sure because when we assigned an IP for the Ap, we cannot access to the AP so we are unable to check the version of firmware (default version).

Yes, its first time happened.

We already connect it via Poe and power cord.

Notes: all devices are brand new and we are trying to configure and install them

The led status of AP power blinking yellow and other are green and for wifi is off

Regards

[RaghuHR]

Did you checked by connecting WNAP320 directly to laptop? Pls refer the below.

http://www.downloads.netgear.com/files/WNAP320_IGprt_8Sep10.pdf

[MAA]

Yes, We did.

[RaghuHR]

Few questions. Please clarify

Are you still seeing the issue? if yes

Are you able to connect via lap top and open UI?

Are you still seeing the orange LED?

What about network LED? Green or OFF?

How many APs do you have ? All exhibit same behaviour?

Thanks

Raghu

[MAA]

1- Are you still seeing the issue? Yes

2- Are you able to connect via lap top and open UI? No

3- Are you still seeing the orange LED? Yes for power LED

4- What about network LED? Green or OFF? Green

5- How many APs do you have ? 13

    All exhibit same behaviour? No, Just one AP

Regards

[DaneA]

Hi MAA,

Based from your answers, specifically the power LED of the WNAP320 is lit up orange,  I advise you to open an online case with NETGEAR Support at anytime as they could assist you to perform a recovery procedure on the access point.  

Just to set your expectation, if ever the WNAP320 does not respond to the recovery procedure or if the recovery procedure is not applicable to it, be ready to attach a .pdf or .doc copy of the Proof or Purchase or Sales Invoice of the WNAP320 via the online case for warranty verification.  If ever the hardware warranty is still valid, then an online replacement will follow.  

Regards,

DaneA

NETGEAR Community Team

[MAA]

Thank you, I will do what you suggest me.

Regards

[DaneA]

Hi MAA,

I just want to follow-up on this.  Were you able to open an online case with NETGEAR Support regarding your concern?  If yes, let us know about the progress of it.

Regards,

DaneA

NETGEAR Community Team

[DaneA · Accepted solution]

@MAA,

We’d greatly appreciate hearing your feedback letting us know if the information I’ve provided has helped resolve your concern or if you need further assistance.  

If ever your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

DaneA

NETGEAR Community Team