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A day and a half after Netgear bricked an unknown number of CAX 30 routers, radio silence.

shiron00
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A day and a half after Netgear bricked an unknown number of CAX 30 routers, radio silence.

Comcast registers 2500+ affected in my local area alone, I can only imagine how many total. Unless there's a method of deploying a firmware update or rolling back firmware without needing to connect to the device via Ethernet or WiFi, I believe it's pretty likely that anyone with an affected CAX 30 is now the proud owner of a very expensive paperweight.

Calling the support line costs $17usd. If you contact support they say "We're on it".

Provider says "We're on it".

No official communication on the topic, no news about what happened, early reports of people being told the fix is buying a new router or sending it for a $140 repair.

Twitter responses to questions on the topic are "Call support." But, support costs $17 a month if your router is >90 days old.

If I'm paying even a single dime because of this , it'll be to get away from Netgear; for good.

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FURRYe38
Guru

Re: A day and a half after Netgear bricked an unknown number of CAX 30 routers, radio silence.

Has not been radio silence:

https://community.netgear.com/t5/Cable-Modems-Gateways/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-...

 

Factory reset the modem and setup from scratch. Don't enable Traffic Meter. 

If your modem FW is at v2.1x, please downgrade it to v1.4x:

https://community.netgear.com/t5/Cable-Modems-Gateways/Nighthawk-CAX30-I-just-downloaded-v1-4-11-2/t...

 

If you can't get into the modem at all or get it online, please reach out to a forum moderator:

@DarrenM 

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