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AC1900 C7000V2 power light red

jcabal
Aspirant

AC1900 C7000V2 power light red

I had a brief power outage last night and now the modem/router will not power up. Power light is red, and I have unplugged from outlet, waited a couple of minutes and plugged back in, but no change. Does this mean the device is "fried" and needs to be replaced? Any help would be greatly appreciated.

Message 1 of 5
plemans
Guru

Re: AC1900 C7000V2 power light red

could be. 

what you can try. 

disconnect the coax from the c7000. Then while the c7000 is powered on, push and hold reset for 30 seconds, unplug power while still holding reset for another 30 seconds, then power it back on while still holding reset for 30 seconds. 

Message 2 of 5
jcabal
Aspirant

Re: AC1900 C7000V2 power light red

Just tried that, but unfortunately no change. Thank you for responding, though.

Message 3 of 5
plemans
Guru

Re: AC1900 C7000V2 power light red

it could be bad. another thing you can try is contact your isp and see if they can ping/re-provision it. 

Always worth a chance

Message 4 of 5
plemans
Guru

Re: AC1900 C7000V2 power light red

If so, your isp will need to check the line
Message 5 of 5
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