C3700-100NAS frenquently gets (factory?) reset

[130s]

I noticed within the last 2 weeks (8/28/2019 today) that my device lost setting. Although I haven't checked every single setting, I'm aware at least the following settings are reset:

• Admin page password
• SSID and the credential for all wifi network.
• Saved hosts.

Potential trigger: Although I'm not sure, I've been noticing that this issue occurs after I had to restart the device (either through the admin page's feature, or unplugging & re-plugging the power cable).

Other info

• Device model: C3700-100NAS
• Firmware: 2.02.22 (Looks like the latest for Comcast according to their page)

[FURRYe38]

Any one have access the the modem and it's reset button? This would be only one way that the modem could be reset or the ISP forced a reset from there end which they shouldn't be doing. 

[130s]

First of all, I forgot to mention in my original post that this issue occurred **TWICE** within the last couple of weeks.

> Any one have access the the modem and it's reset button?

No, I was the only one at home for both times.

Given your comment, I now am going to ask ISP's (Comcast) customer support for the help.

[FURRYe38]

Have them check there logs for anything. 

Hope you find out whats going on.