C6300 Not Working

[Momo2016]

Hi, everybody~ I think I need you guys help. My modem&router doesn’t work these day. The model of my router is C6300, AC1750 WiFi Cable Modem Router.The front lights are all off, even the power one..but the rear side, lights are all on. I have already tried “reset ”many time, it is still like this. I bought in bestbuy just a few months before. It cost me over $180. I connected with Bestbuy before, they said it has been extended their return period, they cannot return or exchange for me. They suggested me to talk to the manufacturer directly. I will attach my router series number, and pictures of front and back. This is the router status with power on. And I don’t believe this is the adapter problem, because I bought the exactly same one from bestbuy. With new adapter, it is still not working. If this is product problem, how can I connect to customer service? 

[vkdelta]

please PM me.

[Nevarfs]

How was this problem fixed?

[jsun_g]

Hello,

Same thing happened to my C6300 tonight. Initially my phone couldn't connect on WiFi with reason "IP configuration failed". Other devices we're ok. Rebooted the C6300, now front lights don't turn on, back Ethernet lights are on - same as original poster.

Please advise.

Thanks,
Jason