Orbi WiFi 7 RBE973
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C6300 stops connecting new devices

StuartW1982
Aspirant

C6300 stops connecting new devices

Firmware: V2.01.14

After a factory reset, ssid change and password change the first handful of devices connect just fine and they stay connected. However, any device that tries to connect later cannot. Using genie on a Windows laptop it fails and keeps prompting for a password. Other devices are fine. Logging into the modem/router has other issues. "Attached Devices" doesn't display anything. "Cable Connection" says my my modem is offline but I can still go to fresh Web pages. And still new devices cannot connect. The home screen shows cable connection "In Progress" constantly. 

Message 1 of 5
hawki
Apprentice

Re: C6300 stops connecting new devices

I am having a similar issue with my C6300 - posted above today - 11/25/2016

 

My issue arose after just changing my PW. I did not do a factory reset.

 

Very frustrating problem - not being able to connect devices , e.g., phones, printer to my network.

Message 2 of 5
DarrenM
Sr. NETGEAR Moderator

Re: C6300 stops connecting new devices

Hello hawki

 

On the device that is having issues have you told it to forget the network and they try to connect again?

 

DarrenM

Message 3 of 5
StuartW1982
Aspirant

Re: C6300 stops connecting new devices

It's happening again. If I reboot the router there is like a 3 minute period where devices can connect. After that all other devices get shut out - they connect but with no internet. If you "forget" the network and try to reconnect you still don't get internet. The devices that are connected don't have any problems except if they log into the router the router's setup pages won't load.

 

Message 4 of 5
DarrenM
Sr. NETGEAR Moderator

Re: C6300 stops connecting new devices

Has any reboot worked or is it doing this every day?

 

DarrenM

 

Message 5 of 5
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