Orbi WiFi 7 RBE973
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C6300v2

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C6300v2

I'm having router issues. Only the 5g band is visible to my home's devices. That's the least of my worries at the moment. I've been trying since yesterday to access my router via phone, computer, etc. Each time I get to the netgear genie reset screen with 2 security questions and it tells me my answers don't match what's listed for my router. I'm NOT computer savvy and this stuff iritates me more than anything, so any help would be appreciated.
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olympos1625
NETGEAR Employee Retired

Re: C6300v2

Hi @Trolling,

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry to hear about your experience with the modem. Have you tried resetting the modem and see if there are any changes at all?
 

Please do not hesitate to let me know if you need further assistance. 


 

Regards,

Oliver

Community Team


 

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