Orbi WiFi 7 RBE973
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C6900 2.4G SSID Disappeared

BKhoo
Aspirant

C6900 2.4G SSID Disappeared

My wireless devices all of a sudden can't see the SSID of the 2.4G channel of my router.  The 5G channel is still visible.  I've had this router for probably 2 years and have been using the 2.4G channel without issue.  What may be causing this and how to resolve?  I need the 2.4G channel because i have 2 old devices that can't detect 5G.

Thanks!

Model: C6900|High Speed Cable Modem Router
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plemans
Guru

Re: C6900 2.4G SSID Disappeared

Have you logged into the router to see if the 2.4ghz ssid broadcast was disabled? 

Or even just tried a factory reset and reinstall? I'd normally tell you to reinstall the firmware but with combo devices, the isp controls the firmware. 

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Message 2 of 4

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plemans
Guru

Re: C6900 2.4G SSID Disappeared

Have you logged into the router to see if the 2.4ghz ssid broadcast was disabled? 

Or even just tried a factory reset and reinstall? I'd normally tell you to reinstall the firmware but with combo devices, the isp controls the firmware. 

Message 2 of 4
BKhoo
Aspirant

Re: C6900 2.4G SSID Disappeared

Resetting worked.  Thanks.

Model: C6900|High Speed Cable Modem Router
Message 3 of 4
plemans
Guru

Re: C6900 2.4G SSID Disappeared

Glad to hear you got it working! If you mark it as solved, it could help the next person

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