Orbi WiFi 7 RBE973
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C7000 won't connect to NetGear Genie to allow Parental Controls

JessAOII
Aspirant

C7000 won't connect to NetGear Genie to allow Parental Controls

I can connect through the web to our modem/router but will not connect to Netgear Genie program on my laptop or on my android phone.

Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 5
DarrenM
Sr. NETGEAR Moderator

Re: C7000 won't connect to NetGear Genie to allow Parental Controls

Hello JessAoil

Do you get any type of error when trying to access genie?


DarrenM

Message 2 of 5
JessAOII
Aspirant

Re: C7000 won't connect to NetGear Genie to allow Parental Controls

It just tells me that my password is wrong but I use the exact same password when I access it through it IP address.
Message 3 of 5
Scottkey
Aspirant

Re: C7000 won't connect to NetGear Genie to allow Parental Controls

I have the same issue except mine tells me that the network is busy and to try again later. I jave rebooted everything on my end a few times but it doesn't help.
Message 4 of 5
DarrenM
Sr. NETGEAR Moderator

Re: C7000 won't connect to NetGear Genie to allow Parental Controls

Hello JessAoll

Try to change the password on the routers login or even go back to default one password to see if that will let you in.

DarrenM

Message 5 of 5
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