C7000v2 Router reset and now shows factory network names and passwords

[MitchT]

I came home and noticed my internet was out. I expected it was a Cox issue. An hour later, and after all the fixes from the Cox rep. didn't work they determined it was likely a setting on my router. I plugged in to the admin area of the router and noticed the network names  for 2 and 5 G had switched back to Netgear75 wireless network name and passwords.  I've had this router for one year and this has never happened.  What would prompt the router to do this? 

[michaelkenward]

Your subject says C7000v2, that's a cable modem/router. Your footer says A7000. (That's a WiFi USB Adapter.)

Your message appears in Nighthawk WiFi Routers. That's something else altogether.

You might get better and quicker replies, and find other answers, over in the appropriate section:

Cable Modems & Routers

[FURRYe38]

https://community.netgear.com/t5/Cable-Modems-Routers/Router-reset-and-now-shows-factory-network-nam...