Can try support again, or I would just return the unit and get another if the ISP can't seem to get the modem associated on there network.
https://www.netgear.com/mynetgear/registration/login.aspx
Good Luck.
@Jwhite250 wrote:
I bought a the nighthawk ac1900 cable modem router today and tried to set it up with Xfinity. When I have them the Mac and serial number they said the modem did not bring up and model information within their system at all. And when I tried to contact net gear with the free 90 day support they offer it said that my support “expired on 11-5-19”, a date in the future. So a couple questions, do I just need to exchange this modem out for a different one? Or should I try to get in contact with Netgear? And how do I get in contact with Netgear otherwise?
Very frustrating!
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700
