Orbi WiFi 7 RBE973
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CAX30 - Optimum Internet - Internet Disconnects

Atrocity79
Tutor

CAX30 - Optimum Internet - Internet Disconnects

Hello.

 

I currently have Optimum Internet in South Texas and using the Netgear CAX30 modem/router. It is now May 29th and about 2 days ago I started to have intermittent internet disconnections. I noticed that while using the Nighthawk App, there was a new firmware version released so I'm now using v1.4.12.2. At this point I'm still having internet drop off issues and I know when I call Optimum Internet they'll immediately point me back to Netgear to resolve issues with the modem/router just as they did when I first purchased this device. They made it very difficult for me to activate this device on their network and took days for them to configure something on their end to even let it connect to the internet.

 

Now that the firmware has been updated, is there something Optimum needs to re-configure on their end to discontinue the internet drop issues I'm experiencing?

 

These logs are difficult to read when the time stamps aren't CST time, I've tried to set the time on the router and the logs still are difficult for me to follow. The disconnects seem to happen about 30 to 45 minutes. Then I'll have to wait for the modem to reconnect to the internet. I've observed the model/router and it seems to not only disconnect from the service but maybe it's also rebooting. I'm concerned that it's rebooting on it's own since that makes me think that it may be a hardware issue.

 

[Internet disconnected] May 29 13:27:59

[Internet disconnected] May 29 07:21:51

[Internet disconnected] May 29 12:05:51

[Initialized, firmware version: V1.4.12.2], May 29 01:49:24

[Internet disconnected] May 29 06:29:04

[Internet disconnected] May 29 04:25:25

[Internet disconnected] May 29 02:34:25

Router operation: [Internet disconnected] May 29 02:16:04

Router operation: [Internet disconnected] May 29 00:39:19

Router operation: [Internet disconnected] May 29 00:31:07

Message 1 of 5
plemans
Guru

Re: CAX30 - Optimum Internet - Internet Disconnects

The event log and the cable connections page help us to check and see if its a line issue. You can post a screensnip of them back here. 

but you can check your line. 

Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.

Message 2 of 5
Atrocity79
Tutor

Re: CAX30 - Optimum Internet - Internet Disconnects

Hello. Thanks for the reply.

 

I know there is a splitter on the coax cable before the modem/router as this was setup that way with Optimum's modem/router because I was having similar issues with it disconnecting. They wanted to add the splitter to resolve signal issues and it did indeed stop the internet from disconnecting with their modem/router. I have yet to remove the splitter to see  how it performs without it on the CAX30.

 

Cable Connection
Cancel Apply
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
 
ProcedureStatusComment
Acquire Downstream Channel795000000 HzLocked
Connectivity StateOKRegistration Complete
Boot StateOKOperational
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDAPM
 
<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
 
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectabables
1Locked256 QAM1561000000 Hz0.-6 dBmV41.7 dB260547465780
2Locked256 QAM2567000000 Hz0.-8 dBmV41.6 dB6800671383415
3Locked256 QAM3573000000 Hz-1.-1 dBmV41.5 dB7400281506581
4Locked256 QAM4579000000 Hz-1.-4 dBmV41.3 dB7144891417021
5Locked256 QAM5585000000 Hz-1.-4 dBmV41.2 dB8375621659573
6Locked256 QAM6591000000 Hz-1.-6 dBmV41.2 dB9079821839999
7Locked256 QAM7597000000 Hz-1.-1 dBmV41.4 dB8981971811302
8Locked256 QAM8603000000 Hz-1.-2 dBmV41.2 dB10027001990826
9Locked256 QAM9609000000 Hz-1.0 dBmV41.4 dB12196042451625
10Locked256 QAM10615000000 Hz0.-8 dBmV41.4 dB9883751980087
11Locked256 QAM11621000000 Hz-1.-1 dBmV41.1 dB11361882308797
12Locked256 QAM12627000000 Hz-1.0 dBmV40.4 dB10137782038542
13Locked256 QAM13633000000 Hz-1.-2 dBmV40.8 dB9614881876943
14Locked256 QAM14639000000 Hz-1.-4 dBmV40.5 dB11362242298863
15Locked256 QAM15645000000 Hz-1.-1 dBmV41.0 dB11121232237524
16Locked256 QAM16651000000 Hz0.-8 dBmV41.4 dB10753722145234
17Locked256 QAM18663000000 Hz0.-2 dBmV41.8 dB11807872331094
18Locked256 QAM19669000000 Hz0.-5 dBmV41.6 dB11701042349646
19Locked256 QAM20675000000 Hz0.-3 dBmV40.6 dB12067132374912
20Locked256 QAM21681000000 Hz0.-6 dBmV41.6 dB11636202343349
21Locked256 QAM22687000000 Hz0.-4 dBmV41.6 dB12366902442403
22Locked256 QAM23693000000 Hz0.-7 dBmV41.5 dB13834232763718
23Locked256 QAM24699000000 Hz0.-9 dBmV41.4 dB15088152985759
24Locked256 QAM25705000000 Hz0.-7 dBmV41.4 dB13522872622618
25Locked256 QAM26711000000 Hz0.-8 dBmV41.3 dB16190423170489
26Locked256 QAM27717000000 Hz0.-8 dBmV41.3 dB14455252778303
27Locked256 QAM28723000000 Hz0.-3 dBmV41.4 dB10069461971822
28Locked256 QAM29729000000 Hz0.-3 dBmV41.2 dB13059692462119
29Locked256 QAM30735000000 Hz0.-3 dBmV41.0 dB11291732170774
30Locked256 QAM31741000000 Hz0.-2 dBmV41.0 dB12132422282106
31Locked256 QAM32747000000 Hz0.-7 dBmV40.7 dB11939442244756
32Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
 
<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
 
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA492560 Ksym/sec37500000 Hz42.5 dBmV
2LockedATDMA502560 Ksym/sec30700000 Hz41.5 dBmV
3LockedATDMA512560 Ksym/sec25000000 Hz40.0 dBmV
4LockedATDMA522560 Ksym/sec21400000 Hz39.0 dBmV
5Not LockedUnknown00 Ksym/sec0 Hz0 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0 dBmV
 
<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
 
ChannelChannel IDIndicatorSubcarrier Zero FrequencyActive Subcarrier Number RangeTotal CodewordsUncorrectable Codewords
133Primary677.6 MHz1588 ~ 250731378357387
20Other0 MHz0 ~ 000
 
<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
 
ChannelUpstreamIsMutedRanging StatusSubcarrier Zero FrequencyActive Subcarrier Number RangeSymbols Per FrameTx Power
1 Other0 MHz0 ~ 000 dBmV
2 Other0 MHz0 ~ 000 dBmV
 
Extended Upstream Transmit PowerEnable Extended Upstream Transmit Power
 
 
Message 3 of 5
Atrocity79
Tutor

Re: CAX30 - Optimum Internet - Internet Disconnects

Event Log
Clear Log Refresh
 
 
 
TimePriorityDescription
2023-05-29 09:32:08Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:30:05Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:29:45Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:29:19Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:29:06Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:28:17Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:27:56Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:26:00Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:24:30Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:21:50Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:20:36Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:19:02Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:18:15Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:16:28Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:15:30Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:14:39Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:14:11Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:13:55Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:12:02Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 7 9 13 19 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:11:55Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:11:53Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:11:43Warning (5)MDD message timeout;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:10:42Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:09:05Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:08:14Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:07:38Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:07:34Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:04:18Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:03:07Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:02:06Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 3 4 5 6 7 8 9 10 11 12 13 14 15 16 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:02:05Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 09:00:46Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 08:59:16Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 3 4 5 6 7 8 9 10 11 12 13 14 15 16 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 08:58:42Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 08:58:09Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 08:57:18Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 08:56:37Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 08:55:27Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 08:54:40Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
2023-05-29 08:54:15Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 3 4 5 6 7 8 9 10 11 12 13 14 15 16 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=94:18:65:19:58:f1;CMTS-MAC=00:01:5c:be:19:c2;CM-QOS=1.1;CM-VER=3.1;
Message 4 of 5
plemans
Guru

Re: CAX30 - Optimum Internet - Internet Disconnects

A bunch of errors in the line and the logs. 

I'd remove the splitter and recheck things. And go through all the connections. Somethings causing a lot of errors. 

Message 5 of 5
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