Orbi WiFi 7 RBE973
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CAX30 Port forwarding rules disappear as soon as I enter them

ajman404
Tutor

CAX30 Port forwarding rules disappear as soon as I enter them

CAX30 Router firmware version 1.4.12.2. When I go to port foward and hit save, it does not actually save the setting, and upon refresh the rule is gone. I also have that rule that port 0 is being forwarded and I cannot delete it. Multiple factory resets and restarts have not fixed this issue. 

Message 1 of 17
FURRYe38
Guru

Re: CAX30 Port forwarding rules disappear as soon as I enter them

What browser are you using? Happening with different browsers? 

Be sure to clear out all browser caches before entering the modems web page.

 

How are you factory resetting the modem?

 

https://community.netgear.com/t5/Cable-Modems-Gateways/Cax30-port-forwarding-settings-disappear/m-p/...

Message 2 of 17
ajman404
Tutor

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Tried with Chrome and Edge. Caches cleared, still no dice. Factory resetting by holding the reset button on the back of the router for 10 seconds until it power cycles. 

Message 3 of 17
ajman404
Tutor

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Add firefox to that list. This has to be a bug in the firmware, this sucks. 

Message 4 of 17
FURRYe38
Guru

Re: CAX30 Port forwarding rules disappear as soon as I enter them

How was the FW updated, via Auto Update or manually applied with the FW file? 

Message 5 of 17
ajman404
Tutor

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Auto update would not pull recent firmware, so firmware was upgraded via downloading from netgear site and uploading to the router. 

Message 6 of 17
FURRYe38
Guru

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Which browser did you use to load the FW file? MS Edge or FF is recommended. 

 

Message 7 of 17
ajman404
Tutor

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Chrome. However, the firmware took just fine and is running as intended, showing updated firmware and working just fine. The only issue I have here is setting the settings for port forwarding. 

Message 8 of 17
FURRYe38
Guru

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Could you do a manual re-load of the FW file to the CAX30 using MS-Edge or FF, then once the modem is back to ready, factory reset the modem and setup from scratch using this process:

https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router

 

Once you get it setup, clear out all browser caches, then try a PF configuration. Be sure to disable uPnP before setting up a PF configuration.

Message 9 of 17
ajman404
Tutor

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Still no dice. 

Message 10 of 17
FURRYe38
Guru

Re: CAX30 Port forwarding rules disappear as soon as I enter them

How long have you had this modem for? 

I'm thinking need to open up a support ticket and get this to NG:

https://my.netgear.com/support/contact.aspx

https://www.netgear.com/about/contact-us/

@DarrenM 

Message 11 of 17
ajman404
Tutor

Re: CAX30 Port forwarding rules disappear as soon as I enter them

I've had this for roughly a year and a half - was on the phone with support related to a different issue last night and said I still had support.

Message 12 of 17
FURRYe38
Guru

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Might ask them if there is a beta FW version available that you can try. 

Message 13 of 17
ajman404
Tutor

Re: CAX30 Port forwarding rules disappear as soon as I enter them

We will see. I just created a support ticket, will keep updated. Just sucks that it seems that it's literally just a bug in the software for a $500 router

Message 14 of 17
FURRYe38
Guru

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Bugs happen. Hopefully NG can get it fixed. 

Message 15 of 17
ajman404
Tutor

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Seems like multiple others have had this issue as well - unfortunately the fixes there did not help me in this case

Message 16 of 17
FURRYe38
Guru

Re: CAX30 Port forwarding rules disappear as soon as I enter them

Ask to see about beta FW. 

Message 17 of 17
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