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CAX30 has to restart multiple times a day
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CAX30 has to restart multiple times a day
I have the latest firmware and have had no issue in the past with connectivity. For some reason, after losing power during a storm a few weeks ago, I now have to restart the router every few hours because it just loses internet connectivity. The network is still active, just no internet. I tried a factory reset and that did not help.
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Re: CAX30 has to restart multiple times a day
What Firmware version is currently loaded?
What ISP are you with?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
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Re: CAX30 has to restart multiple times a day
REBOOT
Show Statistics Connection Status | |||||||||||||||||||||||||||||||||||||||||||||||||||||
Using Spectrum |
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Re: CAX30 has to restart multiple times a day
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Re: CAX30 has to restart multiple times a day
What Firmware version is currently loaded?
What ISP are you with?
Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
The ISP needs to review and resolve all Criticals, Errors and Warnings seen in the Events log page...
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Re: CAX30 has to restart multiple times a day
So I got Spectrum out and there was a 15db drop in signal from the source to my modem/router. They removed a three way splitter that had a 5db attenuation and the modem passed the signal test. I Then connected my main PC to the modem via ethernet to test (if it did need to be reset again) to see if the wifi was having issues separate from the hard connection. I still have to reset router for wifi, though the ethernet doesnt have the same loss of signal. I tried disabling the smartconnect to see if that does anything? Maybe the router choosing between 2.4 and 5ghz is an issue? I also cleared the event log yesterday and recorded the current event log below. All firmwares are up to date.
2023-04-01 18:54:47Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=34:98:b5:8f:de:38;CMTS-MAC=00:01:5c:64:50:55;CM-QOS=1.1;CM-VER=3.1;
2023-04-01 18:54:46Notice (6)TLV-11 - unrecognized OID;CM-MAC=34:98:b5:8f:de:38;CMTS-MAC=00:01:5c:64:50:55;CM-QOS=1.1;CM-VER=3.1;
2023-04-01 18:54:46Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=34:98:b5:8f:de:38;CMTS-MAC=00:01:5c:64:50:55;CM-QOS=1.1;CM-VER=3.1;
2023-04-01 18:54:46Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=34:98:b5:8f:de:38;CMTS-MAC=00:01:5c:64:50:55;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:31Notice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
1970-01-01 00:00:28Critical (3)No Ranging Response received - T3 time-out;CM-MAC=34:98:b5:8f:de:38;CMTS-MAC=00:01:5c:64:50:55;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=34:98:b5:8f:de:38;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:29Critical (3)No Ranging Response received - T3 time-out;CM-MAC=34:98:b5:8f:de:38;CMTS-MAC=00:01:5c:64:50:55;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=34:98:b5:8f:de:38;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
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Re: CAX30 has to restart multiple times a day
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
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Re: CAX30 has to restart multiple times a day
Cable Information |
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Re: CAX30 has to restart multiple times a day
Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
Scroll down the page as there is more information here...
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Re: CAX30 has to restart multiple times a day
Cable Diagnostic |
Status: Good |
Action: Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info. |
Internet Access:
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Downstream Status:
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Upstream Status:
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Refresh Save Cable Diagnostic Info |
Frequency start Value | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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<tabindex=-1>Startup Procedure</tabindex=-1> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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<tabindex=-1>Downstream Bonded Channels</tabindex=-1> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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<tabindex=-1>Upstream Bonded Channels</tabindex=-1> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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<tabindex=-1>Downstream OFDM Channels</tabindex=-1> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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<tabindex=-1>Upstream OFDMA Channels</tabindex=-1> | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Extended Upstream Transmit Power | Enable Extended Upstream Transmit Power | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Current System Time: 2023-04-03 16:55:26 System Up Time: 1Days, 21:01:56 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Re: CAX30 has to restart multiple times a day
Power is OK however some channels and power are all over the place. You have some up high as +5db and one thats -1.4db. Its all over the place. Power on all channels should be with in 3db of each other accross all channels.
ISP needs to look into whats going on on the ISP service line up to the modem and review and resolve all Criticals and Errors seen on the Event Logs page.
Heres my CAX30:
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
837000000
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 837000000 Hz Locked
Connectivity State OK Registration Complete
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD IPv4 only
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectabables
1 Locked 256 QAM 31 837000000 Hz -3.-8 dBmV 36.1 dB 0 0
2 Locked 256 QAM 1 651000000 Hz -3.-7 dBmV 35.4 dB 0 0
3 Locked 256 QAM 2 657000000 Hz -3.-5 dBmV 35.5 dB 0 0
4 Locked 256 QAM 3 663000000 Hz -3.-1 dBmV 35.7 dB 0 0
5 Locked 256 QAM 4 669000000 Hz -3.-1 dBmV 35.7 dB 0 0
6 Locked 256 QAM 5 675000000 Hz -2.-9 dBmV 35.7 dB 0 0
7 Locked 256 QAM 6 681000000 Hz -2.-6 dBmV 36.0 dB 0 0
8 Locked 256 QAM 7 687000000 Hz -2.-5 dBmV 35.9 dB 0 0
9 Locked 256 QAM 8 693000000 Hz -2.-3 dBmV 36.0 dB 0 0
10 Locked 256 QAM 9 699000000 Hz -2.-3 dBmV 36.0 dB 0 0
11 Locked 256 QAM 10 705000000 Hz -2.-3 dBmV 35.9 dB 0 0
12 Locked 256 QAM 11 711000000 Hz -2.-2 dBmV 35.8 dB 0 0
13 Locked 256 QAM 12 717000000 Hz -1.-7 dBmV 36.1 dB 2 0
14 Locked 256 QAM 14 729000000 Hz -1.-7 dBmV 35.8 dB 0 0
15 Locked 256 QAM 15 735000000 Hz -1.-5 dBmV 36.0 dB 0 0
16 Locked 256 QAM 16 741000000 Hz -1.-5 dBmV 36.0 dB 0 0
17 Locked 256 QAM 17 753000000 Hz -1.-6 dBmV 36.1 dB 0 0
18 Locked 256 QAM 18 759000000 Hz -1.-8 dBmV 36.1 dB 0 0
19 Locked 256 QAM 19 765000000 Hz -2.-1 dBmV 36.1 dB 0 0
20 Locked 256 QAM 20 771000000 Hz -2.-1 dBmV 36.3 dB 0 0
21 Locked 256 QAM 21 777000000 Hz -2.-4 dBmV 36.3 dB 0 0
22 Locked 256 QAM 22 783000000 Hz -2.-6 dBmV 36.3 dB 0 0
23 Locked 256 QAM 23 789000000 Hz -2.-5 dBmV 36.4 dB 0 0
24 Locked 256 QAM 24 795000000 Hz -2.-7 dBmV 36.4 dB 0 0
25 Locked 256 QAM 25 801000000 Hz -2.-9 dBmV 36.3 dB 0 0
26 Locked 256 QAM 26 807000000 Hz -2.-9 dBmV 36.4 dB 0 0
27 Locked 256 QAM 27 813000000 Hz -3.0 dBmV 36.3 dB 0 0
28 Locked 256 QAM 28 819000000 Hz -3.-5 dBmV 36.1 dB 0 0
29 Locked 256 QAM 29 825000000 Hz -3.-4 dBmV 36.3 dB 0 0
30 Locked 256 QAM 30 831000000 Hz -3.-4 dBmV 36.3 dB 0 0
31 Locked 256 QAM 32 843000000 Hz -4.0 dBmV 36.2 dB 0 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 38000000 Hz 39.5 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 31600000 Hz 38.3 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 25200000 Hz 38.8 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV
Downstream OFDM Channels
Channel Channel ID Indicator Subcarrier Zero Frequency Active Subcarrier Number Range Total Codewords Uncorrectable Codewords
1 33 Non-Primary 491.6 MHz 1108 ~ 2987 799483707 0
2 0 Other 0 MHz 0 ~ 0 0 0
Upstream OFDMA Channels
Channel UpstreamIsMuted Ranging Status Subcarrier Zero Frequency Active Subcarrier Number Range Symbols Per Frame Tx Power
1 False Success 7.3 MHz 74 ~ 281 16 32 dBmV
2 Other 0 MHz 0 ~ 0 0 0 dBmV
Extended Upstream Transmit Power
Current System Time: 2023-04-03 15:54:46
System Up Time: 2Days, 23:12:45
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Re: CAX30 has to restart multiple times a day
Also downgrade the CAX30 to this version of FW please:
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