Orbi WiFi 7 RBE973

CAX30S connectivity issues


CAX30S connectivity issues

Among the numerous issues I've had with my CAX30S cable modem router is the most recent issue where when starting up my wifi connected laptop that is mere feet away from the router, the laptop connects for about 5 minutes, then temp disconnects and reconnects for another minute or two, then disconnects and reconnects for good.  I was looking through the logs and the following is what I am asking about....  Those gaps in the log snapshot below where there is an event timestamp but NO data as to what that event is during that timestamp.  What is the cause of that?  My suspicion based on all the hours I've spent troubleshooting other issues I've had with this device, is that those blank events could allude to some issue with the modem/router, but since there is ZERO detail in the brackets, I'm not able to discern.  Any help or suggestions would be appreciated!!!

Message 1 of 4

Re: CAX30S connectivity issues

@Marcus135 wrote:

Among the numerous issues I've had with my CAX30S cable modem router ....


While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Cable Modems & Routers

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

Just another user with a set of boilerplate macros.

My network DM200 -> MK93; R7800 -> GS316 -> PL1000 -> R7000P
Message 2 of 4

Re: CAX30S connectivity issues (NO INFO IN LOG TIME STAMPS)

Thanks.  And YES, I have read manuals, scoured support, had multiple long and unproductive calls with "Netgear support".  I swear that support is only capable of troubleshooting issues of whether or not the device is off or on.  Even the escalation support was useless.  I'm hoping the community has better insight as they seem to be much more willing to dive in to issues than Netgear.

Message 3 of 4

Re: CAX30S connectivity issues (NO INFO IN LOG TIME STAMPS)

Please avoid posting any MAC addresses or product serial numbers in public forums for security reasons. 



What Firmware version is currently loaded?


What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?


How is your wifi and security settings set for on the modem? 

What is the current configuration under 

Under Advanced Tab/Advanced Settings/Wireless Settings


Please post a copy and paste of the modems connection status page and event log. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RBKE963 and RBE973 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

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