Orbi WiFi 7 RBE973
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CAX80 Internet cuts out everyday

90sScott
Aspirant

CAX80 Internet cuts out everyday

Hey Friends,

 

My internet access wired and wifi seems to go down everyday at the same time. Thought it was the DHCP lease renewing but that's on a 7 day timer, a simple reboot of the router fixes it but its really annoying to bring my network down once a day and I never had these issues with my old c70002.

 

Log:

 

TimePriorityDescription
Wed Dec 16 13:29:59 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:29:57 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:29:56 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:29:43 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:29:27 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:29:26 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:26:21 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:26:20 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:26:18 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:19 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:17 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:16 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:11 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:09 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:08 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:23:29 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:23:21 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:23:20 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:22:51 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:22:49 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:22:48 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:57 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:55 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:54 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:43 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:39 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:38 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:01 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:20:57 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:20:56 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:19:31 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:19:29 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:19:28 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:18:15 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:18:13 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:18:12 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:17:25 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:17:17 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:17:16 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:14:51 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Message 1 of 14
90sScott
Aspirant

Re: CAX80 Internet cuts out everyday

Seems to cut out at 10am CST everyday tried changing the network clock and the cut out shifted as expected to 6am

 

Cable Connections:

 

requency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel609 MHzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
 

Downstream Bonded Channels

ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1Locked256 QAM16609000000 Hz5.3 dBmV41.8 dB00
2Locked256 QAM1519000000 Hz6.0 dBmV41.3 dB00
3Locked256 QAM2525000000 Hz6.0 dBmV40.0 dB00
4Locked256 QAM3531000000 Hz6.0 dBmV40.8 dB00
5Locked256 QAM4537000000 Hz5.7 dBmV41.4 dB00
6Locked256 QAM5543000000 Hz5.7 dBmV42.1 dB00
7Locked256 QAM6549000000 Hz5.8 dBmV42.3 dB00
8Locked256 QAM7555000000 Hz5.5 dBmV42.2 dB00
9Locked256 QAM8561000000 Hz5.2 dBmV41.9 dB00
10Locked256 QAM9567000000 Hz5.1 dBmV41.6 dB00
11Locked256 QAM10573000000 Hz5.2 dBmV41.4 dB00
12Locked256 QAM11579000000 Hz4.7 dBmV41.7 dB00
13Locked256 QAM12585000000 Hz4.7 dBmV40.9 dB00
14Locked256 QAM13591000000 Hz4.6 dBmV41.1 dB00
15Locked256 QAM14597000000 Hz4.6 dBmV41.1 dB00
16Locked256 QAM15603000000 Hz4.8 dBmV41.5 dB00
17Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
18Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
19Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
20Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
21Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
22Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
23Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
24Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
25Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
26Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
27Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
28Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
29Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
30Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
31Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
32Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
 

Upstream Bonded Channels

ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA45120 Ksym/sec36800000 Hz37.0 dBmV
2LockedATDMA55120 Ksym/sec30350000 Hz36.5 dBmV
3LockedATDMA65120 Ksym/sec23900000 Hz36.5 dBmV
4Not LockedUnknown0000.0 dBmV
5Not LockedUnknown0000.0 dBmV
6Not LockedUnknown0000.0 dBmV
7Not LockedUnknown0000.0 dBmV
8Not LockedUnknown0000.0 dBmV
 

Downstream OFDM Channels

ChannelLock
Status
Modulation /
Profile ID
Channel
ID
FrequencyPowerSNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1Locked0 ,1 ,2 ,3159651000000 Hz7.38 dBmV40.9 dB646 ~ 3449179579586710020
2Not Locked000 Hz0 dBmV0 dB0 ~ 4095000
 

Upstream OFDMA Channels

ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not Locked000 Hz0 dBmV
2Not Locked000 Hz0 dBmV
Message 2 of 14
FURRYe38
Guru

Re: CAX80 Internet cuts out everyday

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...

Message 3 of 14
90sScott
Aspirant

Re: CAX80 Internet cuts out everyday

Have already had the isp run all checks and had a tech come out. Everything looks good on the ISP side they’re not seeing any service errors in their system.
Message 4 of 14
FURRYe38
Guru

Re: CAX80 Internet cuts out everyday

What Firmware version is currently loaded?

Has a factory reset and setup from scratch been performed since last FW update? 

 

Message 5 of 14
90sScott
Aspirant

Re: CAX80 Internet cuts out everyday

FW version 2.1.1.4 most up to date per net gear website. Came loaded with it. Have checked multiple times for an update since I installed this 7 days ago.

Have factory reset twice with a clean set up on a hardwired laptop. Still no fix.

NG support has had me change wireless channels, check ping, reboot, and reset multiple times. Maybe just a defective unit?
Message 6 of 14
FURRYe38
Guru

Re: CAX80 Internet cuts out everyday

Any Wifi Neighbors near by? If so, how many?

 

What speed package do you pay for from your ISP? 

I see your down channel are only locked in to 16. I presume you don't have 1Gb ISP services? 

 

All this seen even before the recent FW update? If so, I presume you may have a bad unit that needs to be replaced. 

I've had mine since last year and has worked well. Also had two EX7700s connectes for more wifi coverage. I've only recently took it off line to put my CM1200 online to work with it and my Orbi AX system. Otherwise my CAX80 has been great. 

Message 7 of 14
90sScott
Aspirant

Re: CAX80 Internet cuts out everyday

Lots of wood neighbors nearby live down town in a 3 flat I can probably pick up 6 different networks from my house.

I pay for 1 gig from RCN Speedtests on the new Xbox confirm 1100 down. 60 up.

Just got the box for my birthday on the 9th. Haven’t had any issues other than the intermittency when it works it’s awesome.

You’ve had a cax80 since last year? Didnt it come out in July?
Message 8 of 14
FURRYe38
Guru

Re: CAX80 Internet cuts out everyday

If your paying for 1Gb, then the channels are not all locking in. You should be seeing 31-32 channels locked on a 1Gb service. 

Something you need to have the ISP service check for. 

 

Sorry, I was thinking of a different NG product. Smiley Embarassed

Message 9 of 14
90sScott
Aspirant

Re: CAX80 Internet cuts out everyday

Thanks I’ll get them back out here today but my speedtests are confirming 1 gig speeds.

Could RCN be running a different configuration than is common? They are a small localized carrier
Message 10 of 14
FURRYe38
Guru

Re: CAX80 Internet cuts out everyday

Yes. They need to check the configuration file there sending down. 

Most ISPs are using 31-32 channels. 

 

Message 11 of 14
90sScott
Aspirant

Re: CAX80 Internet cuts out everyday

Checked config seems right on their end download speeds on 1200 mbps for me so I think it’s fine or a misrepresented issue.

NG Support sent me an RMA and a new one however it is in a boot loop and won’t factory reset at this point I’ll keep the old one as the connection has gotten steadily more stable.
Message 12 of 14
FURRYe38
Guru

Re: CAX80 Internet cuts out everyday

Do you have the new RMA CAX80 connected to the coax line or do you have it disconnected from the coax line when you trying to set it up? For the CAX80, it needs to be connected to the ISP coax line or a auto reboot loop will be seen. Ya, I know, this is an odd behavior for a gateway modem. This is a known thing for the CAX80. 

Message 13 of 14
90sScott
Aspirant

Re: CAX80 Internet cuts out everyday

Updating everyone here been through 3 CAX80's still no fix to this issue that I know of RCN says everything is good and netgear blames them.

At this point it's likely the code/device and I'm waiting for NG to contact me back

Message 14 of 14
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