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CAX80 My unit just died last night

TShatt
Follower

CAX80 My unit just died last night

My unit just died last night. Narrowly avoided a $100 service visit for the faulty customer owned modem. I wonder what is going on with these and what we can do to prevent it.. luckily I'm still under warranty but went and bought an Arris for backup since looks like I'm going to need it even if I get a new unit. Might try the 30 seconds reset, power down 30 seconds then power back up 30 seconds all with the rest switch depressed...

Message 1 of 8
FURRYe38
Guru

Re: CAX80 My unit just died last night

Message 2 of 8
olympos1625
NETGEAR Employee Retired

Re: CAX80 My unit just died last night

Hi @TShatt,

 

We are sorry for the inconvenience this has caused you. we would like to endorse you to NETGEAR Level 2 support team for a callback. Please DM us the following information:

 

Name:
Email:
Phone:
Preferred schedule (at least 2 days ahead)
Timezone:
Device S/N:

 

Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

 

We are looking forward to your response.
 

Message 3 of 8
Alien19
Aspirant

Re: CAX80 My unit just died last night

Mine just died on july27th, 2022.
Message 4 of 8
Tomas1390
Aspirant

Re: CAX80 My unit just died last night

Same here unit died today
Message 5 of 8
FURRYe38
Guru
jackmorsey
Aspirant

Re: CAX80 My unit just died last night

Mine also died this week after only two years of use...very curious.

Message 7 of 8
FURRYe38
Guru

Re: CAX80 My unit just died last night

https://community.netgear.com/t5/Cable-Modems-Routers/NOTICE-Users-with-sudden-non-functioning-CAX80...


@jackmorsey wrote:

Mine also died this week after only two years of use...very curious.


 

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