Orbi WiFi 7 RBE973

CAX80 can't upload 5GHZ

CAX80 can't upload 5GHZ

Im having serious issues trying to get this figured out, ive tried playing with everything for teh last 6 hours to get my uploads to work in 5ghz mode. Im literally 25 feet from the router and any file over 4MB just doesnt upload on sites like Wetransfer or Dropbox, icloud, email etc. 

 

For example trying to upload a 19MB file will progess up to 40% on weTrafsnfer then suddenly drop down to 12% then shoot up to 75% and then down to 27% etc. 

 

This DOES NOT happen in 2.4ghz mode where i can uplaod anything... help please! 

Message 1 of 162

Accepted Solutions
yatman60
Star

Re: CAX80 can't upload 5GHZ

Firmware version 5.1.1.2 is what everyone needs to push for to be released.

View solution in original post

Message 131 of 162

All Replies
FURRYe38
Guru

Re: CAX80 can't upload 5GHZ

Does this happen with a different wifi PC or laptop? 

Do wired ethernet connections work for the upload? 

Use a browser? Which browser? Try a different browser as well.

 

How do you have the 5Ghz wifi configured? 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Is Smart Connect enabled? 

Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings 

Is Armor enabled? 

 

What Firmware version is currently loaded?

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapter for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.

 

 

 

 

 

 

Message 2 of 162

Re: CAX80 can't upload 5GHZ

Does this happen with a different wifi PC or laptop? YES

Do wired ethernet connections work for the upload? YES

Use a browser? Which browser? Try a different browser as well. Tried Safari & Chrome, Both fail on 5GHZ. 

 

How do you have the 5Ghz wifi configured? Stock Settings 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Tried, No luck. 
Any Wifi Neighbors near by? If so, how many? A few, live in condo. 

 

Is Smart Connect enabled? No, however when enabled, upload doesnt work. 

Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings - already on. 

Is Armor enabled? - no expired. 

 

What Firmware version is currently loaded? latest, 2.1.2.6

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapter for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. - Done, 100x 

 

 

 

 

Message 3 of 162
FURRYe38
Guru

Re: CAX80 can't upload 5GHZ

"Is Smart Connect enabled? No, however when enabled, upload doesnt work." So 5Ghz upload works if you don't have Smart Connect enabled? 

 

What channels are you using on 5Ghz and what channels are your nighbors using on 5Ghz? 

 

Message 4 of 162

Re: CAX80 can't upload 5GHZ

This is so frustataring, 

 

Is Smart Connect enabled? I just enabled it and its hit or miss, contingent on applicaton I cant upload files! icloud mail = NOPE, Outlook = yes. 

Wetransfer = NOPE, DROP BOX = YES. 

 

What channels are you using on 5Ghz and what channels are your nighbors using on 5Ghz? With Smartconncet its on 48. 

Message 5 of 162
plemans
Guru

Re: CAX80 can't upload 5GHZ

What version of the firmware are you running on it? 

If it updated firmware (automatically), have you ever tried a simple factory reset/reinstall? 

Message 6 of 162
My_Username
Guide

Re: CAX80 can't upload 5GHZ

2.1.3.5 just became available for the CAX80. I just updated and it got me this far. I don't know if it will be helpful for your issue as 5GHz always worked for me.

 

Something to try though...

Message 7 of 162

Re: CAX80 can't upload 5GHZ

 

Strange, i dont see that update? 

 

Also, i bought a NEW CAX80, set it up and am habing the same issue..... on a NEW DEVICE. 

 

SPENT 2 hours with Netgear support to no avail... in anycase maybe theres something wrong here in my cable connection? 

Everything else on this router is bone STOCK, as in out of teh box fresh. 

Screen Shot 2021-11-04 at 2.03.19 PM.pngScreen Shot 2021-11-04 at 2.03.13 PM.pngScreen Shot 2021-11-04 at 2.03.47 PM.png

 

 

Message 8 of 162
My_Username
Guide

Re: CAX80 can't upload 5GHZ

I didn't find it on Netgears support page.

 

I opened the routers setup web page, then Advanced/Administration/Router Update. I pressed the "Check" button, the router phoned home and found the update.

Message 9 of 162
plemans
Guru

Re: CAX80 can't upload 5GHZ

A lot of times the auto update server gets the update first and then it goes to the support site. 

Message 10 of 162
FURRYe38
Guru

Re: CAX80 can't upload 5GHZ

Let see if we can get these pictures approved...

 

Message 11 of 162

Re: CAX80 can't upload 5GHZ

Just updated and no luck. STILL have issues uploading to websites like Wetransfer. 

However now dropbox is cool to upload to? now im super confused. 

 

help. 

Message 12 of 162
FURRYe38
Guru

Re: CAX80 can't upload 5GHZ

Did you factory reset the modem and setup from scratch after you updated? 


@AlexanderSextus wrote:

Just updated and no luck. STILL have issues uploading to websites like Wetransfer. 

However now dropbox is cool to upload to? now im super confused. 

 

help. 


 

Message 13 of 162
plemans
Guru

Re: CAX80 can't upload 5GHZ

Have you tried a different DNS provider? 

Message 14 of 162

Re: CAX80 can't upload 5GHZ

Cable Diagnostic
Status:   Good
Action:   Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.
Internet Access:
Downstream Status:
Upstream Status:
 Refresh Save Cable Diagnostic Info
 
Advanced Information
Frequency Start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel645 MHzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1Locked256 QAM36645000000 Hz4.7 dBmV45.5 dB00
2Locked256 QAM9471000000 Hz4.0 dBmV45.9 dB00
3Locked256 QAM10477000000 Hz4.0 dBmV45.7 dB00
4Locked256 QAM11483000000 Hz4.1 dBmV45.8 dB00
5Locked256 QAM12489000000 Hz4.2 dBmV45.7 dB00
6Locked256 QAM13495000000 Hz3.9 dBmV45.5 dB00
7Locked256 QAM14507000000 Hz4.3 dBmV45.8 dB00
8Locked256 QAM15513000000 Hz4.0 dBmV44.6 dB00
9Locked256 QAM16519000000 Hz4.0 dBmV38.2 dB00
10Locked256 QAM17525000000 Hz4.3 dBmV42.2 dB00
11Locked256 QAM18531000000 Hz4.0 dBmV43.0 dB00
12Locked256 QAM19537000000 Hz4.4 dBmV44.4 dB00
13Locked256 QAM20543000000 Hz4.3 dBmV45.4 dB00
14Locked256 QAM21555000000 Hz4.3 dBmV42.1 dB00
15Locked256 QAM22561000000 Hz4.6 dBmV36.4 dB00
16Locked256 QAM23567000000 Hz4.3 dBmV41.0 dB00
17Locked256 QAM24573000000 Hz4.4 dBmV39.3 dB00
18Locked256 QAM25579000000 Hz4.4 dBmV43.1 dB00
19Locked256 QAM26585000000 Hz4.9 dBmV45.7 dB00
20Locked256 QAM27591000000 Hz5.0 dBmV45.8 dB00
21Locked256 QAM28597000000 Hz5.2 dBmV45.9 dB00
22Locked256 QAM29603000000 Hz4.9 dBmV45.8 dB00
23Locked256 QAM30609000000 Hz5.3 dBmV45.9 dB00
24Locked256 QAM31615000000 Hz5.1 dBmV45.8 dB00
25Locked256 QAM32621000000 Hz5.1 dBmV45.6 dB00
26Locked256 QAM33627000000 Hz5.2 dBmV45.1 dB00
27Locked256 QAM34633000000 Hz5.0 dBmV44.8 dB00
28Locked256 QAM35639000000 Hz4.8 dBmV45.2 dB00
29Locked256 QAM37651000000 Hz4.5 dBmV45.3 dB00
30Locked256 QAM38657000000 Hz4.3 dBmV45.2 dB00
31Locked256 QAM39663000000 Hz4.4 dBmV45.2 dB00
32Locked256 QAM40669000000 Hz4.2 dBmV44.7 dB00
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA25120 Ksym/sec29200000 Hz42.0 dBmV
2LockedATDMA15120 Ksym/sec35600000 Hz42.0 dBmV
3LockedATDMA35120 Ksym/sec22800000 Hz41.8 dBmV
4LockedATDMA45120 Ksym/sec16400000 Hz41.8 dBmV
5Not LockedUnknown0000.0 dBmV
6Not LockedUnknown0000.0 dBmV
7Not LockedUnknown0000.0 dBmV
8Not LockedUnknown0000.0 dBmV
 
Downstream OFDM Channels
ChannelLock
Status
Modulation /
Profile ID
Channel
ID
FrequencyPowerSNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1Locked0 ,1193690000000 Hz3.68 dBmV44.1 dB1228 ~ 286740578135766820
2Not Locked000 Hz0 dBmV0 dB0 ~ 4095000
 
Upstream OFDMA Channels
ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not Locked000 Hz0 dBmV
2Not Locked000 Hz0 dBmV
 
Extended Upstream Transmit Power
Enable Extended Upstream Transmit Power
 
Current System Time:Thu Nov 04 13:49:23 2021
System Up Time:00:12:00
 
 

 

 
Message 15 of 162

Re: CAX80 can't upload 5GHZ

Here are my speedtests... 

I'm with Xfinity, my plan is 1200 Down & 35 Up

 

5G - Upload Spikes to 9Mbps then drops... ive even seen it settle @ 1.5Mbps. 

DOWNLOAD Mbps
409.81
UPLOAD Mbps
3.98
 
2.4G 
DOWNLOAD Mbps
79.96
UPLOAD Mbps
15.92
 
HARDWIRED
DOWNLOAD Mbps
923.67
UPLOAD Mbps
41.73
Message 16 of 162

Re: CAX80 can't upload 5GHZ

I had comcast send out a tech. We replaced teh Cable comming into my unit and still have issues. The problem here is with Netgear. And support is AWEFUL. Had to call multiple times and was told i would get a call back from higher level support and nothing. 

 

I've never seen anything like this before and i've ALWAYS used netgear routers. Very disapointed. 

 

for whatever its worth, the tech told me that he saw "FM noise", he was forign so his accent was a bit strong and i count exactly understand but he sure said noise and that the issue lies with teh unit. 

 

what are the chances of having 2 bad systems? Im going to best buy to return this unit and get a 3rd... fingers crossed. 

Message 17 of 162
FURRYe38
Guru

Re: CAX80 can't upload 5GHZ

I'll see if someone at NG can review this. Not sure what FM Noise means. FM doesn't run anywhere near 5Ghz. 

@vkdelta 

Message 18 of 162

Re: CAX80 can't upload 5GHZ

just to put my concerns to rest i went back to bestbuy and bought another CAX80... same issue. 

NO IDEA what is going on here. Comcast is 100% good from teh tap to my home teh problem is with teh router, perhaps there is a setting that needs to altered. Im exhausted with this. 

Message 19 of 162
FURRYe38
Guru

Re: CAX80 can't upload 5GHZ

What is the brand and model# of these wifi adapters in the computers your using? 

Have the drivers for these wifi adapters been updated?

 

Wondering if there is a problem between the CAX wifi and your wifi adapters.

 

Message 20 of 162

Re: CAX80 can't upload 5GHZ

I only have apple products. 

 

2017 imac, and 2017 macbook pro all running latest macOS

 

I did have the issue on a windows 10 computer as well. 

Message 21 of 162
FURRYe38
Guru

Re: CAX80 can't upload 5GHZ

What is the brand and model of the wifi adapter on the Windows PC?

 

Ok. I guess I should try my CAX80 in router mode and see if my Mac Book Pro 2018 sees same thing. 

 

What are the current wifi settings set for on the CAX? 

Smart Connect enabled or disabled? 

Channels being used? 

WMM enabled or disabled? 

Any Implicit Beamforming and MIMO enabled or disabled? 

 

 

Message 22 of 162
tdalias
Tutor

Re: CAX80 can't upload 5GHZ

For the 5ghz network only, I'm having the same issue from my windows PC.  I cannot upload to wetransfer.com/onedrive sync  but I can do upload speed tests without visible issues.

 

I do not have this issue on my android phone using the same 5ghz network.

 

Disabling beamforming, MuMIMO, and AX does not resolve the issue.  But it does upload more data before erroring.

 

Typically, it stops uploading at the 1MB mark.

 

Clean install of windows

Lastest cax80 firmware

No modem errors 

Modem/computer have unobstructed line of site, about 20ft separation.

Message 23 of 162
FURRYe38
Guru

Re: CAX80 can't upload 5GHZ

Does a wired connection exhibit the same thing?

Has a factory reset and setup from scratch been performed since last FW update?


@tdalias wrote:

For the 5ghz network only, I'm having the same issue from my windows PC.  I cannot upload to wetransfer.com/onedrive sync  but I can do upload speed tests without visible issues.

 

I do not have this issue on my android phone using the same 5ghz network.

 

Disabling beamforming, MuMIMO, and AX does not resolve the issue.  But it does upload more data before erroring.

 

Typically, it stops uploading at the 1MB mark.

 

Clean install of windows

Lastest cax80 firmware

No modem errors 

Modem/computer have unobstructed line of site, about 20ft separation.


 

Message 24 of 162

Re: CAX80 can't upload 5GHZ

Good luck.

Netgear support is trash. They didn’t hella me kept asking me to do the same BS resets every time. I still don’t have a solution and I bought 3 of the damn things to make sure it was a hardware issue. Seems to be a software one.

Comcast came to my place and replaced all the lines and confirmed all good. I will never buy another netgear product after they kept tying to sell me extended services after failing to solve this issue. If you can return it I suggest you do so.
Message 25 of 162
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