Orbi WiFi 7 RBE973

CAX80 - can't upload files through browser except when on VPN

PDXCrusier
Aspirant

CAX80 - can't upload files through browser except when on VPN

I am having an issue where on certain websites, I can't upload files.

This issue is happening across multiple devices (Mac, iOS, and Windows).

The issue is happening across multiple browsers, Firefox, Chrome and Safari.

The issue happens when I am on my primary ISP connection, but not when I'm on a VPN.

 

My latest thinking is that perhaps the CAX80 firmware needs to be updated.

The current firmware version is:

Hardware Version: 1.01

Firmware Version: V2.1.3.7

Cable Firmware Version: V.1.02.08

 

When I launch the Nighthawk app, it says that there is no firmware update to apply.

The website instructions for firmware are confusing, but I think I should download the 2.1.5.2 firmware and apply it manually from this URL: https://www.netgear.com/support/product/cax80#download

 

Is that correct?

 

I have also contacted my ISP and they are saying they there is no update on their side.

 

Thanks for any advice.

Message 1 of 15

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FURRYe38
Guru

Re: CAX80 - can't upload files through browser except when on VPN

Message 6 of 15

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FURRYe38
Guru

Re: CAX80 - can't upload files through browser except when on VPN

Yes manually applying FW needs a wired PC and web browser. MS Edge or Firefox is recommended. 

However other say v2.1.5.2 has same issue. Others posted that they contacted NG support and asked for a beta that was provided to help resolve this. Something you might reach out to NG support first and ask about. 

Message 2 of 15
PDXCrusier
Aspirant

Re: CAX80 - can't upload files through browser except when on VPN

Thank you for these details. Would you recommend I update to the latest firmware first? My guess is that Netgear are going to recommend that as a next step anyway.

Also, how do I contact support to request a beta firmware? The phone numbers are for business users and every other link I see leads me back to these forums.

Thank you!!

Message 3 of 15
FURRYe38
Guru

Re: CAX80 - can't upload files through browser except when on VPN

Message 4 of 15
PDXCrusier
Aspirant

Re: CAX80 - can't upload files through browser except when on VPN

OK I am attempting to update the firmware to the latest release version before contacting support.

 

The installation instructions state that, "The correct firmware file uses an .img or .chk extension.

 

I found the instructions at this URL: https://www.downloads.netgear.com/files/GDC/CAX80/CAX80_UM_EN.pdf

 

 

Then I downloaded the firmware file from this URL:

https://www.netgear.com/support/product/cax80#download

 

The downloaded file is a .zip file.

When I expand that, there is an .html file and a .rar file.

When I expand the .rar file, there is a .bin file.

 

There is no .img or .chk in the download package.

 

What file should I upload to the device itself?!

Message 5 of 15
FURRYe38
Guru

Re: CAX80 - can't upload files through browser except when on VPN

the .bin file.

Message 6 of 15
PDXCrusier
Aspirant

Re: CAX80 - can't upload files through browser except when on VPN

THIS WORKED!

 

Thank you for your quick assistance!

 

I have been fighting with this issue for weeks and it looks to be resolved now.

 

I can't thank you enough!

Message 7 of 15
FURRYe38
Guru

Re: CAX80 - can't upload files through browser except when on VPN

Awesome. 

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

 

Message 8 of 15
PDXCrusier
Aspirant

Re: CAX80 - can't upload files through browser except when on VPN

Done! Thanks!

Message 9 of 15
FURRYe38
Guru

Re: CAX80 - can't upload files through browser except when on VPN

👍

Message 10 of 15
PDXCrusier
Aspirant

Re: CAX80 - can't upload files through browser except when on VPN

OK, so after several weeks of working fine, this issue has returned. At this point, is my only option to request the beta firmware? Thanks...

Message 11 of 15
FURRYe38
Guru

Re: CAX80 - can't upload files through browser except when on VPN

Ya. You'll need to contact NG support and ask about that.

Message 12 of 15
PDXCrusier
Aspirant

Re: CAX80 - can't upload files through browser except when on VPN

I have submitted emails to customer support, and can't get a reply. I have called in to the support phone number, and they tell me that, "there is no beta firmware for this product."

 

Any idea what magic combination of words I need to use to get to the right team that has access or knowledge of this beta firmware??

Message 13 of 15
erchicago85
Aspirant

Re: CAX80 - can't upload files through browser except when on VPN

Did you ever find a solution to this problem? I am having the same issue using CAX80 running 2.1.5.2. Attachments fail to upload 9/10 times on my pc, mac and phones.

Tried changing a few settings and no improvement. I have to launch a wifi Hotspot from ATT or turn off wifi to get anything uploaded.
Message 14 of 15
PDXCrusier
Aspirant

Re: CAX80 - can't upload files through browser except when on VPN

No, I sold my CAX80. I could never get this issue resolved.

Message 15 of 15
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