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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
You don't have to use the NH app...users can use a wired pc and web browser to setup the modem.
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
User must do the factory reset because there were changes saved in non-volatile memory and only way to clear the non-volatile memory settings is to do a factory rest. If the CAX80 still has issues after a reset WOW may need to refresh/re-provision your device before it is able to fully work.
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
Glad to see at least 1 person got it working but it’s still not working for me. Here’s what I’ve done:
Factory reset it multiple times (with and without WOW)
Had WOW refresh/re-provision multiple times
Had WOW manually remove the mac address then add it back
If the issue is that the changes are saved in the non-volatile memory, can I send the unit back to you to clear it since WOW doesn’t seem to be able to do it?
Alternatively, if I try connecting it temporarily to a different ISP (friend or family with Comcast), will that possibly clear it?
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
Did you power OFF the modem fully for 1 minute then back on?
@ChiFast wrote:
Glad to see at least 1 person got it working but it’s still not working for me. Here’s what I’ve done:
Factory reset it multiple times (with and without WOW)
Had WOW refresh/re-provision multiple times
Had WOW manually remove the mac address then add it back
If the issue is that the changes are saved in the non-volatile memory, can I send the unit back to you to clear it since WOW doesn’t seem to be able to do it?
Alternatively, if I try connecting it temporarily to a different ISP (friend or family with Comcast), will that possibly clear it?
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
No, I forgot to do that at the time. RCN / Astound acquired WOW customers in my area and the switch over to them occurred a few nights ago. I tried troubleshooting with them which included everything previously mentioned plus powering off the unit fully for at least 1 minute. Still no resolution. They are able to detect it on their end and I get 4 solid lights but no connection.
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
Now I don't know if this has to do with the modem or the whole ordeal that is going on in Ohio.
As of Thursday evening I've noticed I've been getting random disconnections from WOW.
I would notice I would lose connection speed. Then the modem resets.
Of course I checked in with WOW and they have no idea.
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
@Moocow1980 @Supmario89 @Basha94 @wziemer @zanfly @Jinguni @Pawel-Miga @Lucas_Sz @ChiFast @FizzyOtter
Can you all comment on your current status or updates on this?
Still having problems or has this all been resolved for you?
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
I went through some alternative Netgear channels and was able to work with an engineer from Jan to May of this year and in May, they were able to work with WOW to determine the issue and roll out the fix after I loaded several engineering firmware to gather additional debug info and provide that data back to them. It was my understanding that this fix was rolled out to all CAX80 devices, but of course I have no way of validating that. That said, I can say that I'm a WOW customer that was transitioned over to Astound and I've had 0 issues with my CAX80 since, but I also run only in modem mode (router mode = no) at this time and have no interest in switching over to Router mode = yes for the foreseeable future, so I don't think I'm a very good case to validate if this is or is not working on Astound.
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
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Re: CAX80 won't work at all on WOW Internet; firmware update ruined it
The issue has been resolved for me and the CAX80 is working but I've been switched to Astound RCN because they acquired WOW customers in this area.
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