I have a Netgear nighthawk AC1750 Smart WiFi Router Model R6700
Last check there is no software update for this modem. Both Modem and Router work fine as long as there's no issue with the cable service going down, which does happen from time to time. If the service goes down for even a brief period, the modem will not connect until it's reset.
At this point I'm very unhappy with the modem performance and unless a software update or warranty replacement solves the problem soon, I'll be looking at new Motorola modems to replace this one. Our security system mandates we have internet access and if it doesn't come back up on its own during a temporary interruptions and we're away for a prolonged period there's no security for the duration. we'll be forced to look at other solutions. This was one of the more expensive modems and is only 4 months old. Pretty short life for a $150 modem. I pay more for this type of equipment to avoid what's happening.
A call to Netgear tech support was a waste of time and totally frustrating with many unrelated questions to answer, a static filled line, an agent with a heavy accent making even harder with the static to communicate. Next he hangs up with no call back after taking my number stating he'll call if cut off. I don't have that kind of time to waste, it's less expensive for me to replace the modem. Customer Service was a sad joke and I for sure wouldn't pay for it if asked. Maybe that's why it doesn't work right after 4 months, 1 month after the free support runs out. It's a perfect business revenue stream for the company. Build soddy products then charge the customer for support or Go to the community for support on a 4-month-old modem!!! very poor!! They don't stand behind their products. The next one will NOT be a NETGEAR product. Very unhappy - unreliable, expensive, poor warranty, no customer service or tech support and no respect for a loyal customer.
