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Re: CM1100 has speed lower than my internet provider confirmed
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2019-06-26
07:20 PM
2019-06-26
07:20 PM
CM1100 has speed lower than my internet provider confirmed
(Firmware Version
V2.01.02)
Hello,
I just bought the modem. The internet went smoothly; however, the speed is much slower than expected.
My Xfinity provider confirmed with me that my download speed is 60 Mbps from their end. However, no matter how I tested (on both speedtest.com and http://speedtest.xfinity.com/), my speed is only about 18 Mbps.
Before renting their own modem to see if I have a better result, I still want to try if there is a way to fix it myself.
Thanks,
Model: CM1100|Nighthawk Multi-Gig Speed Cable Modem—DOCSIS 3.1
Message 1 of 5
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2019-06-27
06:34 AM
2019-06-27
06:34 AM
Re: CM1100 has speed lower than my internet provider confirmed
Try a different test PC. If the ISP confirms speeds are good up to the modem then check your PC and or connected external router if you have one connected. Directly connect a wired PC to the modem with out the router and speed test there. Ensure LAN cabling is of good working quality. CAT6 is recommended.
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2019-06-28
07:06 PM
2019-06-28
07:06 PM
Re: CM1100 has speed lower than my internet provider confirmed
I tried with 2 different laptops, both wired and wireless. No different results.
Should I try changing any settings?
Should I try changing any settings?
Message 3 of 5
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2019-06-29
11:54 AM
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2019-07-12
10:38 AM
2019-07-12
10:38 AM
Re: CM1100 has speed lower than my internet provider confirmed
you dont need LAG for 60 Mbps.. LAG is for >1Gbps service.
Have you tried testing DIRECTLY to the modem?
What ethernet adapter do you use?
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