CM1200 ISSUES

[Rsl1990]

CM1200 is disconnecting from ISP multiple times an hour, tech was already out today and ran a new coax from box on house to the pole. Here is my event log

Time Priority Description Wed Aug 03 16:27:44 2022 Warning (5) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:40 2022 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:39 2022 Notice (6) TLV-11 - unrecognized OID;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:38 2022 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:38 2022 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:38 2022 Error (4) Missing BP Configuration Setting TLV Type: 17.7;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:38 2022 Error (4) Missing BP Configuration Setting TLV Type: 17.6;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:38 2022 Error (4) Missing BP Configuration Setting TLV Type: 17.5;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:38 2022 Error (4) Missing BP Configuration Setting TLV Type: 17.4;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:38 2022 Error (4) Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:38 2022 Error (4) Missing BP Configuration Setting TLV Type: 17.2;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:38 2022 Error (4) Missing BP Configuration Setting TLV Type: 17.1;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:38 2022 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:35 2022 Notice (6) Honoring MDD; IP provisioning mode = IPv4 Wed Aug 03 16:27:25 2022 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:12 2022 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:08 2022 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:01 2022 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:27:00 2022 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:26:57 2022 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:26:42 2022 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1; Wed Aug 03 16:14:11 2022 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;

[Rsl1990]

Heres the other info page for my modem

Startup Procedure

Procedure Status Comment Acquire Downstream Channel 705000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4)

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 25 705000000 Hz 0.6 dBmV 38.8 dB 1577 6955 2 Locked QAM256 1 555000000 Hz 2 dBmV 40.4 dB 310 524 3 Locked QAM256 2 561000000 Hz 1.8 dBmV 40.3 dB 317 551 4 Locked QAM256 3 567000000 Hz 0.9 dBmV 39.6 dB 382 549 5 Locked QAM256 4 573000000 Hz 1.4 dBmV 40 dB 332 585 6 Locked QAM256 5 579000000 Hz 1.7 dBmV 40.3 dB 314 491 7 Locked QAM256 6 585000000 Hz 0.8 dBmV 39.6 dB 290 512 8 Locked QAM256 7 591000000 Hz 1 dBmV 39.7 dB 309 548 9 Locked QAM256 8 597000000 Hz 1.7 dBmV 40.2 dB 309 574 10 Locked QAM256 9 603000000 Hz 1.1 dBmV 39.7 dB 338 494 11 Locked QAM256 10 609000000 Hz 0.8 dBmV 39.5 dB 213 560 12 Locked QAM256 11 615000000 Hz 1.5 dBmV 40 dB 284 501 13 Locked QAM256 12 621000000 Hz 1.4 dBmV 36.5 dB 264 578 14 Locked QAM256 13 627000000 Hz 0.9 dBmV 34.1 dB 495 537 15 Locked QAM256 14 633000000 Hz 1.2 dBmV 35.6 dB 885 553 16 Locked QAM256 15 639000000 Hz 1.4 dBmV 37.4 dB 285 534 17 Locked QAM256 16 645000000 Hz 0.9 dBmV 39.3 dB 239 566 18 Locked QAM256 17 657000000 Hz 1.3 dBmV 39.6 dB 233 536 19 Locked QAM256 18 663000000 Hz 0.9 dBmV 39.3 dB 248 518 20 Locked QAM256 19 669000000 Hz 0.7 dBmV 39.2 dB 241 516 21 Locked QAM256 20 675000000 Hz 1 dBmV 39.1 dB 251 565 22 Locked QAM256 21 681000000 Hz 0.5 dBmV 39.2 dB 242 516 23 Locked QAM256 22 687000000 Hz 0.2 dBmV 38.9 dB 228 534 24 Locked QAM256 23 693000000 Hz 0.6 dBmV 39.3 dB 240 514 25 Locked QAM256 24 699000000 Hz 0.4 dBmV 39.2 dB 227 553 26 Locked QAM256 26 711000000 Hz 0.5 dBmV 39.1 dB 223 532 27 Locked QAM256 27 717000000 Hz 0.8 dBmV 39.3 dB 173 569 28 Locked QAM256 28 723000000 Hz 0.3 dBmV 38.8 dB 324 546 29 Locked QAM256 29 729000000 Hz 0.3 dBmV 35.8 dB 296 548 30 Locked QAM256 30 735000000 Hz 0.4 dBmV 37.2 dB 217 552 31 Locked QAM256 31 741000000 Hz 0.1 dBmV 38.3 dB 160 550 32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 33 5120 Ksym/sec 36000000 Hz 49.3 dBmV 2 Locked ATDMA 34 5120 Ksym/sec 29000000 Hz 47.5 dBmV 3 Locked ATDMA 35 5120 Ksym/sec 22000000 Hz 47.3 dBmV 4 Locked ATDMA 36 2560 Ksym/sec 16000000 Hz 46.5 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Downstream OFDM Channels

Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0 ,1 ,2 33 757000000 Hz -0.4 dBmV 37.0 dB 1108 ~ 2987 17043733 14582189 20 2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0

Upstream OFDMA Channels

Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked 0 0 0 Hz 0 dBmV 2 Not Locked 0 0 0 Hz 0 dBmV

[plemans]

Might not be the line from the pole to the house. It could be before the pole or even in the home because you still have errors with it. 

Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.