Orbi WiFi 7 RBE973
Reply

Can no longer access my router through Netgear Genie app

Snazzytea
Aspirant

Can no longer access my router through Netgear Genie app

3 days ago I lost the ability to access my router through the Netgear Genie app. I've tried an Android and iPhone. I've restarted my phone, uninstalled and reinstalled the app, restarted my router.
Message 1 of 4
FURRYe38
Guru

Re: Can no longer access my router through Netgear Genie app

Please post about this here in the Genie app forum:

https://community.netgear.com/t5/Genie/bd-p/home-genie

 

Good Luck. 


@Snazzytea wrote:
3 days ago I lost the ability to access my router through the Netgear Genie app. I've tried an Android and iPhone. I've restarted my phone, uninstalled and reinstalled the app, restarted my router.

 

Message 2 of 4
MDChris
Aspirant

Re: Can no longer access my router through Netgear Genie app

I saw that they are no longer updating the app and suggested using the Nighthawk app.

Message 3 of 4
Snazzytea
Aspirant

Re: Can no longer access my router through Netgear Genie app

I've tried that, too.  It can't find my router.  It wouldn't connect and said to try setting up a new device.  I tried that and it says "Routern Not Found".

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 730 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7