Cax80

[Countrygirl6777]

I have had nothing but issues with my internet staying connected to the router. We have to reboot the router almost every day in order for our devices to connect. I have used the chat option a few times to see if we can resolve the issue. Each time the chat is disconnected all of sudden and the issue is still not resolved. We feel like we had no opinion to purchase the extended warranty because our issue hasn't been resolved. We would have liked to purchase the warranty that offered the tech support through chat or phone but we figured it would be a waste of money because when we tried using the option our conversation was disconnected. I'm about to file a complaint through BBB.

[LStorm]

Exactly the same issues with mine. Can get no help either

[plemans]

What firmware are you on for the modem and the router side? 

Do you have a screen snip of the cable connections page and the logs? 

also, try logging into the debug screen (192.168.100.1/debug.htm)  

Check to see if the enable lan/wan packet capture is checked. If it is, uncheck it. 

[michaelkenward]

You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's impenetrable community structure.)

You might get more help, and find earlier questions and answers about your CAX80 hardware, in the appropriate section for your device. That's probably here:

Cable Modems & Routers

[Junheekim]

I have the ax6000 ax8 3.1 WiFi 6 cable modem router....I just got it from bestbuy a couple days ago and I’m with a xfinity associate and he says there’s something wrong with it, he brought his own from xfinity and it works fine so it isn’t the home.....can someone help

[michaelkenward]

You have joined in on an existing conversation from last November that may or may not have anything to do with your problems.

There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.

If you do want help with your problem, check previous stuff that may be related then start your own discussion.

I assume that the "CM1000|Ultra-High Speed Cable Modem" in our footer  is not relevant to the discussion.

Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

Cable Modems & Routers

[JtotheKap]

Just curious, @plemans: Why did you recommended disabling the Enable LAN/WAN Packet Capture feature. I think it's on by default, no? How would this impact connectivity? 

[plemans]

@JtotheKap I noticed that with my CAX80 (on xfinity), when the wan/lan packet capture was enabled, my router cpu was frequently pegged at 100% and I'd get frequent freezes/issues. With it disabled, i was typically 10-30% and I wouldn't run into those freezes. Not saying that was the issue but it fixed the issue I was having with my CAX80.