Cm1200 losing power

[BreedTN]

I had this modem for about a days. It turns itself off. Please help!

[plemans · Accepted solution]

You could exchange it where ever you purchased it. Most placed have an exchange policy with a certain window. If its only a couple days, you should still be within that window but check with wherever you purchased it. 

[plemans]

Is it plugged in correct both to the outlet and the back of the modem? If it is, I'd return/exchange it. You might have gotten a defective item. If you're outside of your return window, you can open a support ticket with Netgear for warranty exchange. 

[BreedTN]

I have had it only a week. Hiw do I get an exchange?

[plemans · Accepted solution]

You could exchange it where ever you purchased it. Most placed have an exchange policy with a certain window. If its only a couple days, you should still be within that window but check with wherever you purchased it. 

[michaelkenward]

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@BreedTN wrote:
It turns itself off.

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What does that mean? The wifi dies? The Internet goes down? The power LED goes off?

Tell us more.

[BreedTN]

I did exchange with Amazon. All is working great