Could There Be A Provisioning Issue?

[ScottZ013]

I got a new Netgear C7000v2 for my Optimum Online service. I pay for 200DL/35UL. With this modem/Router connected, I get 27DL/5UL. I did a self-install and everything went well without errors. Multiple speed tests from Optimum and speedtest.net show the slower speeds. I checked all connections, hard reset the modem/router, and changed out cables.  Any help would be greatly appreciated.

[plemans]

Did you try having them reprovision it? 

Are those speeds hardwired? 

[ScottZ013]

Thank you for the response. Yes, I had them reprovision the modem. As far as the speeds, I am connected directly to the modem via cat 6E cable. Are there any issues with the cable connection or logs? I'm not sure what to look for.

[plemans]

Your cable connection looks good but the event logs is the one we need.