Im very dissapointed. CM1200 on Spectrum internet provider has unreliable internet connection with frequent disconnects and time outs.
For those of you looking for fixes---there are none. Stop trying. You are wasting your time. Get Spectrum's modem or a different one altogether.
I bought a top of the line CM1200 Netgear modem. I was very excited. After 4 visits, 8 calls, intallation of new lines, LOTS of personal research, probing, and solution testing--- it all comes down to a much needed firmware update.
Bottom line, Spectrum will not update the firmware. As a customer, I dont care who the problem is. All i know is that I have a top of the line CM1200 sitting in my basement because it is unreliable (clearly due to a firmware issue).
Heres a tip for everyone, dont bother getting a tech to your home 4x, calling spectrum 8x, installing new lines, etc.... at the end of the day--- switch to Spectrum's modem. Itll save you time AND actually be fixed.
Dear Netgear---HELP your customers by reaching out to Spectrum about this MAJOR issue. As of this moment---im not sure ill trust netgear again. You have great products, but ---CLEARLY the CM1200 has an issue with Spectrum services since it is widely reported and a "known issue" (verified ONLY after I had to do some limit setting with Spectrum, who tried to give me the run around).
the very least Netgear could do is awknowledge its a WELL known issue.
Anyone looking to buy the expensive top of the line plastic brick in my basement?
This is the association I have with Netgear----buy a modem and deperately seek out support for months for it--and this wide ranging issue is not address.
I feel bad for those people out there that dont even know their internet is bad because of their frequent time out/disconnets---not because of bandwith etc... They are just continuing to chug along.
Shameful Netgear....shameful. We need your advocacy for your product.
